PayUMoney — Refund on cancellation of Bajaj Flashy Room Heater

On 21.12.2020 I had ordered 2 units of Bajaj Flashy Room Heater via Pay U payment mode. My order was successful and the total amount was debited. I could also see my order status which showed 27.12.2020 as the expected delivery date. I could not opt for COD as the option was not available.

On 26.12.2020 I saw that still the product was not dispatched or delivered because most of the cases product gets delivered before the expected delivery date.

I spoke to a customer care representative who checked the status of my order and assured me that my issue will be addressed soon and my product will get dispatched and delivered by 28.12.2020. But on 28.12.2020 my product was not delivered and was still showing under process.

I again spoke to another customer care representative who took up my issue and assured me the same thing saying that my query has been escalated. My product will be delivered soon.

Today morning I checked my order status and saw that the expected delivery date has been further pushed to 30.12.2020.

Now I really don't understand the reason behind delaying my delivery. The expected delivery is changing every day. All the customer support representatives are saying the same thing. I don't see any progress of the product delivery status.

I am extremely annoyed and highly disappointed by the service provided by Moglix and PayU. Please take my complaint on a serious note. I had raised a ticket seeking a redressal on 30.12.2020. My query is supposed to be answered today but I have not received any solution. Kindly let me know the status of my refund. PayU does not have any contact number. I have sent numerous mails but no reply yet. Kindly look into this matter with immediate effect.

I want a speedy redressal from Moglix and PayU with regrad to refund of my money to the source account.