[Resolved] PayUMoney — refund problem

Kishu Raj

from Nagpur, Maharashtra

Address:

New Delhi, Delhi, 110052

I have booked rail tickets through irctc and the gateway i have chosen was payu, and transaction was failed but my money has been debited and in the irctc site it is showing that refunded to bank
My transaction id is [protected].
When i can expect the refund gets credited to my bank account through which i have made the payment originally. Kindly solve this issue

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Dec 21, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Oct 27, 2017

Updated by Kishu Raj transaction date : 3 october

Oct 31, 2017

Updated by Kishu Raj Till now I have not been provided any solution .

Verified Support

Nov 15, 2017

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 01510845. Revert to the same for any more help or support.

Regards,
Team PayU

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Comments

Manashbarman

from Ranchi, Jharkhand

Dear sir,
I have mad a payment through payubiz gate way for booking a train ticket on 20.04.2018. But unfortunately my money amounting Rs. 1260 deducted from my account but no ticket booked. I want my money back. sir please do the needful. I am attaching the screenshots. Irctc transaction id is [protected]. My SBI acc no is [protected].

PayUMoney Customer Care's response, May 19, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU