[Resolved] PayUMoney — refunded from irctc but not received in my account | |||
I had chosen payumoney as payment gateway while booking ticket on irctc but later on i cancelled the ticket. Irctc has refunded the amount but i have not recieved the amount in my bank account. Action is pending at payumnoey side. It has been 10 days now. I am clueless what to do now. If any one has the same issue please suggest me what to do in this case. Is there any customer care number of payumoney so that i can contact them directly. The amount is rs. 4500 around. So please help me. Was this information helpful? | |||
Feb 27, 2020 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jan 20, 2020 PayUMoney Customer Care's response Hi Rakesh, Sorry to know this. Please help us with the needful PayU payment id for assistance. Regards Team PayU Verified Support Jan 22, 2020 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further. • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
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TransactionID : [protected]
Transaction Date: 06 Jan 2020
Refund Id: [protected]
Refund Amount : Rs 3559
Ticket 2 details.
TransactionID : [protected]
Transaction Date: 30 dec 2019
Refund Id: [protected]
Refund Amount : Rs 1280
We regret to inform you that we are unable to find the transaction with the given details. Please share the bank statement which reflects the deduction for us to trace the transaction.
Regards,
Team PayU