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Fraud done by payumoney I open merchant account in payumoney on 19/10/19 with minimum document and your server allow as to take payment from client at that time we don’t know about your policy and we not fulfill your condition than why you allow us to take payment from client. After that i fulfill all your condition as per your website, like document verification, bank verification, website verification. But you hold my amount from 24/10/19 to till date. And the reason you mention that we require sebi certification for releasing my hold amount. I don’t know why you people cheated merchant by doing this type o[censored]nfair activity. Before completing all your formalities how you allow merchant for taking payment. And if you allow than release all funds which client made on merchant given link. I completed all your requirement like sent client invoice, taking service activation request mail, client, written consent for service amount from client and all this detail i sent or receive keeping you in cc in every mail. I hope it is sufficient for you to proving that we are not cheated our clients. Whatever payment client made to us is on our trust, which you hold in an unethical manner. After all you are just a gateway your job is to just transfer payment to us which client made on merchant link. And for that we pay 2% + (18% gst). And your executive talks to us like a cbi officer. Whatever justification you require regarding payment i fulfill all from my side. If it is sufficient for you for payment settlement to our account than fine otherwise i already told to your executive on 12/11/19 that refund amount to client. And your executive told us that in next 3-5 business day we refund amount to clients. But today 14/11/19 client got one mail from your side that settlement process is the matter between gateway and merchant. According to your mail you neither refund amount to client nor us. Than we have to take legal action against you. I am having a holding payment of more than 77550 their description is as follow Payment id:[protected] amount 5000 date 24/10/19 Payment id:[protected] amount 35000 date 25/10/19 Payment id:[protected] amount 7000 date 25/10/19 Payment id:[protected] amount 5000 date 25/10/19 Payment id:[protected] amount 10550 date 25/10/19 Payment id:[protected] amount 7000 date 31/10/19 Payment id:[protected] amount 8000 date 01/11/19 Consider this as a final warning from my side if in the next 2 day if you settled amount in our account or refund to client than i have to take legal action against you. Thanks & regards Wealth solution Merchant id: 6833521 Mob: [protected] Mailed: [protected]@gmail.com Was this information helpful? | |||
PayUMoney customer support has been notified about the posted complaint. Verified Support Nov 15, 2019 PayUMoney Customer Care's response Dear Merchant, We have raised your concern further to our respective team and have requested a callback for you. Please allow them some time to reach and assist you further. Regards, Team PayU | |||
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7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
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Today after 7 day Payumony executive Rajendra call me and said they not receive any mail for Refund or settlement from client side. Last time on 12/11/19 Payumoney executive Rajendra call me and said you have to wait 210 days for settlement, than i told them to refund amount to client so i get amount from any other mode than he give me assurity that if client sent mail to us than we initiate the refund process and client get their amount in next 3-5 business day. But today after 7 days they told that client not sent any mail for refund or settlement, but i have proof that client sent mail because we are in CC in every mail which client sent to us.
Payumoney executive Rajendra (choro ka sardar) denied that they not receive mail from client side [protected]@payumoney.com and if Company allow this type of thief in their company than it create questionmark on payumoney credibility.
I attach one screen shot in which it clearly shows that payumoney got mail on 12/11/19 from client and payumoney replying on that mail on 14/11/19.
Payumoney is a Fraud company please ignore payment through payumoney their executive is lying every time. they want to eat money.
i don't have trust on your grievance department portal of payumony. i want resolution on gmail. i don't generate any ticket id on your portal