[Resolved] PayUMoney — settlement not done for weeks - no response from merchant support | |
My merchant id is 6680485 and i made a terrible mistake of accepting a customer payment of 35, 730 via payumoney. I received the amount on 26th march 2019 and in spite of completing the bank verification the payment wasn't settled. As per their t&c, website verification is mandatory for transactions over 50, 000. I raised multiple support tickets and was contacted by mr. Anup singh and he helped me sort out documentation and website issues. This was all completed by 3rd april. And he promised that settlement will be initiated by eod. Today is 08 april 2019 and i haven't received any settlement. The website still shows the same "your settlement is on hold and we will take 2 working days to process it". It has been the same for weeks now. I have emailed merchant support, ceo, anup singhi already. No response. Here's the confirmation email, You have received an amount of: rs.35730.0, for the payumoney reference id:[protected].. Payee information: Invoice description: doozy Invoice number: inv[protected] Avoid this payment processor like plague. Thanks Was this information helpful? | |
May 12, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Apr 08, 2019 PayUMoney Customer Care's response Hi, Your concern has already been addressed over the email sent by you under the case number 04755796. Revert to the same for any more help or support. Regards, Team PayU Verified Support Apr 11, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |
 4 Comments | |
Comments
I have made a payment of Rs1500.00 on 27/11/2018 . No response from the recipient . Made payment to M.A.D.P.S. (RECRUITMENT NOTICE[protected] .
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PayUMoney Customer Care's response, Apr 11, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
My refund id 4126202 is pending from 05/03/2019 .
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PayUMoney Customer Care's response, Apr 16, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
I have booked ticket in irctc through payu money gateway and after cancelation I do not receive any refund in the acount I used .But the irctc confirms that it refund is success. Kindly check Screenshot
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PayUMoney Customer Care's response, Apr 16, 2019
Verified Support
Hi,
The refund for the transaction ID 8288568871 was successfully done from our end via Bank ARN 74332749102910146366516. Request you to kindly contact the bank and they shall assist you further on this.
Regards,
Team PayU
The refund for the transaction ID 8288568871 was successfully done from our end via Bank ARN 74332749102910146366516. Request you to kindly contact the bank and they shall assist you further on this.
Regards,
Team PayU
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We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU