[Resolved] PayUMoney — ticket money deducted through payumoney not get credited even after cancelled the ticket 10 days

Jayarama Sampath

from Delhi, Delhi

Address:

Chennai, Tamil Nadu, 600002

I booked a ticket on 25th sept. 2017 through tirupathi balajidharshanbooking.com located at pattabiram chennai to go to tirupathi on 2nd oct. Since i could not make the travel on the said date i cancelled the ticket on 30th sept. Itself. I received a message from payumoney.com that the money will be refunded to the same account from where it got deducted within 3-4 working days. Now 11 dys have passed. I have not got my refund yet. When i contacted the travel agent they advised to check with payumoney only, they can't do anything more
Payment refund id ref. Received from payumoney on 02nd oct is -
[protected].
Would there be any action as soon as possible and retain the customer service please.

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Nov 26, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

PayUMoney Customer Care's response Hi,

This is to inform you that your payment id:[protected] has already been refunded by us with reference number: 74332747276727598692148. We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Comments

Arpi kumar

from Jamshedpur, Jharkhand

Sir/ madam,
i have tried booking my railway ticket through your payment gateway but my ticket has not been booked and the ticket amount of around 1700 has been deducted from my account. When will i get my money back.

PayUMoney Customer Care's response, Oct 26, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Har!sh

from Bengaluru, Karnataka

I have booked TTD special Darshan tickets and the amount of ₹2472/- was deducted and the transaction was made with the id-TTD_41224. I have got a mail from payumoney of course but never got my tickets to be downloaded. Please me out here.
Thank you.
And the payumoney page has been loading since a couple of hours too... the picture is attached

PayUMoney Customer Care's response, Nov 15, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 217743546 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - TTD_41224 in order to get the status at their end.

Regards,

Team PayU