[Resolved] PayUMoney — transaction failed and amount debited but refund not received after a week

[Resolved] PayUMoney — transaction failed and amount debited but refund not received after a week

P Prit132 from Mumbai, Maharashtra

I tried booking one ticket on IRCTC for about two weeks ago on a Sunday. The transaction failed and the amount was debited. The IRCTC Consumer Care said to contact the payment service. The transaction id is [protected]. I request you to take action immediately. I have waited for 7 working days excluding bank holidays but I have not received my refund. +1 photos Was this information helpful? No (0) Yes (0)
Sep 17, 2019 Complaint marked as Resolved The companyvasked to a raise a ticket of query on their own customer care webpage. They required a few account details and transaction proof. After I uploaded them they made refunded under 48 hours of my complaint. PayUMoney customer support has been notified about the posted complaint. Verified Support Sep 14, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU Sep 14, 2019 Updated by Prit132 I cannot see your email address. It is [protected]. Please notify me about the mail address Sep 17, 2019 Updated by Prit132 Thank you so much for a quick response.
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vishesh bisht

I paid to policy bazar payment deduct from my bank but transaction is not sucessfull i have transaction id:[protected] please solve my query as soon as possible

PayUMoney Customer Care's response, Sep 18, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU