PayUMoney — Transaction failed but amount deducted. transaction id:[protected],[protected]

Address:	Jaipur, Rajasthan, 302015
Website:	emitra

Hello i made a transaction on 5/12/16 for rajasthan university exam fees by emitra amounting to rs 6500 but the transaction was failed twice and total of rs 13000 was deducted from my account. transactions id:[protected],[protected]. i have checked with the sbi bank in which my account is and they are saying that no amount has been refunded till today from pay u money. kindly look into the matter and do the needful. thanks