[Resolved] PayUMoney — Transaction failed but amount got debited | |||
I ordered food from Food Panda via Pay u money gateway on July 12, 2015. The first transaction got failed leading to debit an approximate amount of Rs. 82 from my Allahabad bank account. The Pay u money for the transaction is 54413214 My bank details are as follows: Allahabad bank account no. - [protected] Account holder: Akshat Goyal Savings account Jiwaji University branch IFSC code: ALLA0211871 Kindly refund this amount back in my account as soon as possible. Was this information helpful? | |||
Oct 2, 2017 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Sep 01, 2017 PayUMoney Customer Care's response Hi, We are unable to track the transaction with the information provided by you. Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team | |||
6 Comments | |||
Comments
I transferred 100 rs. In poker bazi but it showed one msg that is transaction failed but money has been deducted from my account.
PayUMoney Customer Care's response, Sep 1, 2017
Verified Support
Hi,
We are unable to track the transaction with the information provided by you.
Request you to share your Payu Payment ID, Email ID and mobile number at care@payumoney.com and the concerned team will be able to help you further.
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
We are unable to track the transaction with the information provided by you.
Request you to share your Payu Payment ID, Email ID and mobile number at care@payumoney.com and the concerned team will be able to help you further.
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
On 28 august, around 12:00 pm i was trying to deposit my collage fee named acropolis institute of technology and research, Indore but my transaction failed and my money duducted from bank . Rs. 40604 . Trasaction id - [protected] . Plz kindly refund me money . For furture conversation you can contact me : [protected] or [protected]@gmail.com
PayUMoney Customer Care's response, Sep 1, 2017
Verified Support
Hi Aditya,
We would like to inform you that the TXN for the Payment Id 6371145550 is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.
Alternately for any more assistance, you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
Team PayU
We would like to inform you that the TXN for the Payment Id 6371145550 is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.
Alternately for any more assistance, you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
Team PayU
I paid 6000 to profit vista and the transaction was failed, I got a mail from payumoney about the failed transaction but the amount is not yet refunded. Date of payment is[protected] and transaction id[protected]. Please provide me information on my mail id [protected]@gmail.com.
PayUMoney Customer Care's response, Mar 4, 2018
Verified Support
Hi,
The transaction 180376990 is failed on 23.03.2018 . In case of any accidental debit, the amount is auto reversed by the bank to your account within 10 to 12 working days (excluding Saturday, Sunday and Bank holidays.
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team.
The transaction 180376990 is failed on 23.03.2018 . In case of any accidental debit, the amount is auto reversed by the bank to your account within 10 to 12 working days (excluding Saturday, Sunday and Bank holidays.
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team.
Not successful payment... college not get mony..give my mony back or make payment successful fast..
On 8th December, I transact twice on oneplus using Google pay, but both the time amount got bedited from bank but amount not received by oneplus.in(payu money gateway)
1st Transaction- Rs 3990
Google Transaction ID: CICAgKCi6YWQEQ
UPI Transaction ID:[protected]
2nd Transaction- Rs 3990
Google Transaction ID: CICAgKCi6e2YLQ
UPI Transaction ID:[protected]
Email Id- [protected]@gmail.com
Mob- [protected]
1st Transaction- Rs 3990
Google Transaction ID: CICAgKCi6YWQEQ
UPI Transaction ID:[protected]
2nd Transaction- Rs 3990
Google Transaction ID: CICAgKCi6e2YLQ
UPI Transaction ID:[protected]
Email Id- [protected]@gmail.com
Mob- [protected]
PayUMoney Customer Care's response, Dec 9, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
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We are unable to track the transaction with the information provided by you.
Request you to share your Payu Payment ID, Email ID and mobile number at care@payumoney.com and the concerned team will be able to help you further.
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team