Submit a Complaint
Banks
PayUMoney

[Resolved]  PayUMoney — transaction failure (amount deducted, status incomplete)

I made transaction to purchase stamps in epost office.

Transaction id: phi[protected]

Payment gateway id: 186431

Date:[protected]:37:00

Amount: 1000

Paymment gate way is pay u pg.

This money is deducted from my account, but transaction status is incomplete.

Please transfer my money back.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2020
PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
Verified Support
Aug 26, 2020
PayUMoney Customer Care's response Hi!

Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

Regards,
Team PayU
 
1 Comment

Related PayUMoney reviews

[Resolved]PayUMoney - NA[Resolved]PayUMoney - Laon not taken[Resolved]PayUMoney - Settlement Amount still not released[Resolved]PayUMoney - Credit Card fraud using PAYU ADDPAY SERVICES[Resolved]PayUMoney - Settlement not completed after 7 month
View all 3759 PayUMoney Reviews

Comments

Hi,

I am facing the same issue. How did you resolve this? Did you get the refund or the stamps?
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayUMoney
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    3759
    Pending
    436
    Resolved
    2133
    View all 3759 PayUMoney reviews & complaints
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information