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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
Complaints 3775
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2133
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PayUMoney reviews & complaints page 87

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M
merarakesh
Aug 13, 2020
Resolved
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Resolved

A customer of mine has paid 28, 366 rupees from this payment channel payu,
from 1st aug to 13th aug, i cant get any information till now, i request payu to return the money to customer account or settlement to my account, this is the worst service you all are providing.

LY[protected]
TICKET NUMBER

contact - [protected]@yahoo.com
Aug 13, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2020
PayUMoney Customer Care's response
Hi,

Apologies for the inconvenience.

As checked, our team has sent an email to your buyer for confirmation. Please ask your buyer to reply on same email for further assistance.

Regards,
Team PayU
Buyer forgot her email password and can't reset it now what to do ? You can refund to customer no problem she will paid by cash
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    V
    Venkataramanan S
    Aug 13, 2020
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    Address: No address found

    I have paid to talking for tab 11.8.2020, rs.2499 through payu payment id is[protected]. The merchant is not respond my order details. Why payu encourage such type of merchant . Without verify the merchant details why payu creat the account and transfer the amount from me. Kindly reverse the amount immediately.
    VENKATARAMANAN
    [protected]
    +2 photos
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Aug 14, 2020
    PayUMoney Customer Care's response
    Hi,

    Apologies for the inconvenience.

    As checked, this is a successful transaction via transaction Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly [protected]@gmail.com for further assistance.

    Regards,
    Team PayU
    Aug 15, 2020
    Updated by Venkataramanan S
    I think that is fake company, no response from their side. Why don't u remove your list and why do u collect the money behalf of that fake company? I trusted your gateway that you verified.
    Aug 15, 2020
    Updated by Venkataramanan S
    And. There is no phone number found.
    Aug 19, 2020
    Updated by Venkataramanan S
    What was criminal action taken payu money on that merchant. Or otherwise I will take action against payumoney if payment return as joint venture with fraud merchant
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      M
      Mansoor Sha
      Aug 11, 2020
      Resolved
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      Resolved

      My refund is not credited in my bank account still
      Payment i'd:[protected]
      Amount: 453
      Please give my money
      Aug 5, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Hi!

      Apologies for the inconvenience.

      Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

      Regards,
      Team PayU
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        भवानी शंकर यादव
        Aug 10, 2020
        Resolved
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        Resolved

        I have done a transaction of rs 80, 000/- by credit card dated 05 aug 2020 transaction id is[protected]. Next day 06 aug 2020 i received a mail regarding buyer confirmation/email id/invoice detail required for settlement. I attached invoice on link shared by payu on mail. 07 aug 2020 i racd another mail regarding refund of rs 78112 for approval. I replied i didn't agree for refund of rs 78112 instead of rs 80000. After that many times i have requested a phone call me on my mobile number and many time revert back to e-mail id for call request/settlement/refund on [protected]@payumoney.com but i have not recd any phone call and email to settle my rs 80000. My money is still on hold yet. I am waiting.
        +1 photos
        Aug 8, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Aug 12, 2020
        PayUMoney Customer Care's response
        Hi, Since you've made a self-transaction, we will not be able to process this amount as self-transaction are prohibited at PayU Money. However, the team has refunded the transaction back to its source after TDR deduction as per the policy. Let us know fro any other assistance.
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          T
          tayalrachit
          Aug 10, 2020
          Resolved
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          Resolved

          Hi,

          I paid to siddhi sringar inr 630 on august 6, 2020 though payumoney. Amount is deducted from my credit card and as per bank transaction was successful. As per bank's records transaction code is 084468. Please look into it and resolve.
          Aug 5, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Hi,

          Please note that this is a successful transaction via PayU ID - [protected] at our end, the amount for the same has been remitted to the merchant.

          For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

          Regards,
          Team PayU
          tayalrachit's [Complaint's author] reply, Aug 11, 2020
          If it's succesful transaction, why money is not paid to merchant. Give me merchant details i.e. merchant name and contact details to whom money is paid by Payu if it's successful transaction.
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            B
            Bhat Yousuf
            Aug 10, 2020
            Resolved
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            Resolved

            In response to online shopping vide payment id[protected], order amount rs 779.00 merchant order id [protected] order date & time july[protected]:11:59 am, the product has not been delivered to me till the poting of email, kindly inform me accordingly. Pertinent to mention here in case you can't deliver the said product my payment may be reimbursed immediately.
            Regards
            Mohammad yousuf bhat
            Srinagar
            J&k
            Aug 5, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Hi!

            Apologies for the inconvenience.

            Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) and we will get this checked for you.

            Regards,
            Team PayU
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              H
              HONair
              Aug 9, 2020
              Resolved
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              Resolved

              I paid my sons college fees using online payment provided in the college website using payumoney with my debit card on 4.08.2020. I did not get either success or failed message. It just took me to a debug page on wordpress. (I have no idea what it is) payumoney has not sent me any confirmation mail or reciept either. My bank on the other hand has sent me a transaction confirmation mail. The chat bot on the help page of payumoney has limited options and such a problem has not been listed there. As payumoney has not given any kind of indication about the sucess or failure of payment, i dont have the transaction id of payumoney. I have only bank transaction id. I request that the amount of rs. 12920.71 may kindly be refunded or receipt issued to me. (Terminal id of transaction as given in the transaction confirmation by my bank is[protected]
              Aug 5, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Hi!

              Apologies for the inconvenience.

              Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you with your query.

              Regards,
              Team PayU
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                N
                Noman\
                Aug 9, 2020
                Resolved
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                Resolved

                Hey all

                So i was going to build my new pc and wanted to have licensed window and just surfing through internet stumbled onto a youtuber video (Link: https://www.youtube.com/watch?v=HxGku93LAjM&t=41s)which directed me to website called windows10offer (Link: windows10offer.net)

                From where i bought their product called [product name: windows 10 pro full retail key 32/64 bit 1 user (Lifetime)] and as the name suggested it was license kit and the reason i bought from them cause i was able to use youtubers discount code with gave me 30% discount on the product

                Later on just surfing through youtube again found out other youtuber saying windows key fraud on youtube on recommended tab (Link: https://www.youtube.com/watch?v=-1-KtkzVtC0&t=454s)as soon as i saw this i mailed windows10offer website customer care for refund and take back the key which i not used and no reply from them

                Now i created my pc and tried their key just to check and guess what that key wasnt working i've again mailed windows10offer website for refund and guess wont get any reply

                Please take action on this and if you need i have merchant id, transaction id and all the details you require from payu money and saved mails

                Hope to get a response from you soon, please contact me via email for any updates

                Thank you
                Noman qureshi
                [protected]@gmail.com
                Aug 7, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Aug 10, 2020
                PayUMoney Customer Care's response
                Hi!

                We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

                Regards,
                Team PayU
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                  D
                  Dhirendra Pitroda
                  Aug 9, 2020
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                  Payment for my order is deducted from my account, on enquiring with the supplier, i was told that the amount of rs. 1000.00 is not deposited to his account by payumoney.
                  Pls deposit the same or refund me the amount.
                  +1 photos
                  PayUMoney customer support has been notified about the posted complaint.
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                    K
                    Kishor Kumar Kushwaha
                    Aug 9, 2020
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                    Address: 99/1 Sethi Sambandh Nagar Indore

                    सर कल 8 अगस्त 2:49 पर दोपहर को मेरे पास एक कॉल आया उसके बाद मेरे खाते से ₹28500 पे यू मनी के के खाते में ट्रांसफर हो गया ([protected]) सर इस नंबर से फोन आया था बोला आपको बहुचरा एक्सपायर हो रहा है बजाज फींसर्व आरबीएल क्रेडिट कार्ड था सर सर मेरा पेमेंट रिफंड करवा दिया सर मैं आपका आभारी रहूंगा सर नहीं तो सर गरीब आदमी इतना पेमेंट कहां से क्रेडिट कार्ड में जमा करूंगा सर धन्यवाद
                    +1 photos
                    PayUMoney customer support has been notified about the posted complaint.
                    Aug 09, 2020
                    Updated by Kishor Kumar Kushwaha
                    मेरे क्रेडिट कार्ड से 28500 डेविड हुए सर

                    Aug 09, 2020
                    Updated by Kishor Kumar Kushwaha
                    क्रेडिट कार्ड 28500 डेविड हुए सर

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                      V
                      Veer9929
                      Aug 9, 2020
                      Resolved
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                      Resolved

                      Address: IREDEEM C/O RARA CRAFTS PVT LTD 412, Laxmi Plaza, Laxmi Industrial Estate, New Link Road, Andheri West, Mumbai-400053
                      Website: www.iredeem.in

                      These people stating that they have an offer for the hdfc customers and also hdfc is stating that we are providing an offer. Looking at the hdfc offer i thought due to my transactions hdfc is providing me an offer and i ordered from https://www.iredeem.in/. but they have delivered fake products. How its possible to provide sep-2020 make watch to deliver in july-2020. It's quite strange but has happened with me.
                      +1 photos
                      Aug 20, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 10, 2020
                      PayUMoney Customer Care's response
                      Hi!

                      Apologies for the inconvenience.

                      Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

                      Regards,
                      Team PayU
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                        C
                        CA Rajesh Soni
                        Aug 8, 2020
                        Resolved
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                        Resolved

                        Address: 9610011442

                        Https://mogigs.in
                        This online website is cheater, i have paid 2499 on today 8/8/2020 with transaction details as under :-your payment (Id[protected] of rs 2499.0 for vicebear.in is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj.
                        This company does not have contact number or tracking system. Please help to refund money rs. 2499 to me. Also provide contact details of this company.[protected]
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Aug 08, 2020
                        Updated by CA Rajesh Soni
                        Fraud online website mogigs.in
                        Verified Support
                        Aug 10, 2020
                        PayUMoney Customer Care's response
                        Hi!

                        Apologies for the inconvenience.

                        As checked, this is a successful transaction via transaction Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com further assistance.

                        Regards,
                        Team PayU
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                          M
                          mister sandy
                          Aug 8, 2020
                          Resolved
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                          Resolved

                          I wanted to pay fees to my institution exam fess but when i applied the amout debaited from me but transation is failed so pls look into this matter.
                          +2 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Hi!

                          Apologies for the inconvenience.

                          As checked, this is a successful transaction via transaction Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                          Regards,
                          Team PayU
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                            S
                            sampath kumar23
                            Aug 8, 2020
                            Resolved
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                            Resolved

                            Address: hyderabad

                            I did a transaction with payumoney and it was canceled, and money debited from my account and it was almost 10 days i did't get my refund back, please check on it, my transaction details

                            Payment id:[protected];
                            Amount : rs 2, 699.10;
                            Date:[protected]:42:06;
                            Aug 30, 2020
                            Complaint marked as Resolved 
                            It Is Resolved But They took 15 days to refund amount
                            PayUMoney customer support has been notified about the posted complaint.
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                              G
                              GOLOK SWAMI
                              Aug 7, 2020
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                              I booked a tab online through your payment gateway which is a fake website so please help me to refund my money
                              +1 videos
                              PayUMoney customer support has been notified about the posted complaint.
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                                G
                                GOLOK SWAMI
                                Aug 7, 2020
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                                I booked a tab by your payment gateway. Found they fake web bookmytab. Plz help me to refund my money.
                                +1 videos
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                                  B
                                  Bhupendra Shrivastava
                                  Aug 7, 2020
                                  Resolved
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                                  Resolved

                                  Address: 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32 Gurgaon Gurgaon District Haryana India - 122002

                                  Hello,
                                  My name is bhupendra i have a merchant acccount in payumoney id 7154364.

                                  Settlement of my amount transaction id:[protected]} is on hold by payumoney for unknown reasons. They sent me mail to submit delivery proof and i have already submitted that but i got no response from them i have very small business if payumoney will not release my amount as soon as possible i will be in big trouble. I cant give service to my customer till money received in my account so my customers are also in trouble now. And payumoney is responsible for all this. They have no rights to hold our hard earned money as they are making me and my customers in trouble. And they also don't have any support no. So we can our issues.
                                  If payu will not release my amount on time i need to file strict complain against them and my customers will also file complaint as they are also in trouble.
                                  Hence i request from payu team to resolve my issue on urgent basis.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 08, 2020
                                  PayUMoney Customer Care's response
                                  Hi Bhupendra,

                                  As checked, your transaction has been refunded back to source account on 07/08/2020 after receiving your approval on your ticket id HP[protected]. Further, amount will be reflected in source account within 3-5 bank working days.

                                  Regards,
                                  Team PayU
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                                    B
                                    Binila Babu
                                    Aug 7, 2020
                                    Resolved
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                                    Resolved

                                    Dear pay u payments
                                    Unauthorized transaction has been done on 6th aug 2020 in the evening from my sbi credit card to pay u payments pvt ltd
                                    Request you to please block the transaction
                                    Regards
                                    Varghese m
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 08, 2020
                                    PayUMoney Customer Care's response
                                    Hi!

                                    We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

                                    Further, we would advise you to never share confidential details like card no/card expiry date/CVV/OTP/internet password with anyone when you receive any unsolicited calls/SMS/IVR & email seeking for card activation/upgrade/rewards/refunds or any redemption. PayU will never ask for these details.

                                    Regards,
                                    Team PayU
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                                      S
                                      Subhankar22121989
                                      Aug 5, 2020
                                      Resolved
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                                      Resolved

                                      Dear team I am Subhankar Guha from West Bengal..today 2:30 pm I have booked 2 seat kolkata to Berhampore, after successfully payment rs-1050/- I didn't receive any ticket by mail id or mobile no.after I didn't refund my money.so plz plz plz take necessary action & refund my money rs-1050/-.

                                      Thank you team
                                      +2 photos
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Hi Shubhankar,

                                      As checked, this is a successful transaction via transaction Id - CATCC[protected] and bank reference number IGAJCMPKF6 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                                      Regards,
                                      Team PayU
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                                        N
                                        Navya Shree A
                                        Aug 4, 2020
                                        Resolved
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                                        Resolved

                                        I have paid amount through payu money and my transaction is successful. But i didn't get payment receipt. Please check through it. My payment i'd is[protected]
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Hi,

                                        Apologies for the inconvenience.

                                        Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you with you query.

                                        Regards,
                                        Team PayU
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