PayUMoney — Unable to delete stored credit card information

cherthom

Oct 15, 2020

Address: Gurgaon, Bangalore, Mumbai

I wish to delete my credit card information which is stored with Payu. There is no option provided on their site.
This is a data privacy issue and they should provide consumer the option to delete their credit card information if they do no wish to store it.
Please help.

Was this information helpful?

No (0)

Yes (0)

PayUMoney customer support has been notified about the posted complaint.

Related PayUMoney reviews

View all 3759 PayUMoney Reviews

Comments

PayUMoney Customer Care

from Gurgaon, Haryana

Oct 16, 2020

Verified Support

Hi,

Please raise your concern through help.payu.in along with your registered details for assistance.

Reagrds
Team PayU

cherthom's [Complaint's author] reply, Oct 17, 2020

help.payu.in does not provide option to delete stored credit card. PLEASE POVIDE A VALID RESPONSE

cherthom

Oct 17, 2020

This is just a standard response without looking at the question. help.payu.in is a chatbot which only provides answer to specific question. THIS IS A DATA PRIVACY ISSUE AND PAYU.IN NEEDS TO take this seriously and provide a resolution.

PayUMoney Customer Care

from Gurgaon, Haryana

Oct 20, 2020

Verified Support

Hey,

You need to select an option saying issue not resolved and then raise a ticket there for further assistance.

Regards
Team PayU