[Resolved] PayUMoney — unauthorized fraud transactions on payu from my sbi/indusind credit card

[Resolved] PayUMoney — unauthorized fraud transactions on payu from my sbi/indusind credit card

S Sasha_Eureka from Indore, Madhya Pradesh

Hi Team, I have had multiple unauthorised transactions happening on my Tata SBI credit card on PayU. My phone was hacked and my card details were stolen to perform these transactions and these were then validated by a stolen OTP from my phone. Below are the transaction and my card details - Card number - ***********3509 Fraud Transactions performed- 20/04/2019 - PAYMENTSPAYU MUMBAI IND - 7000 21/04/2019 - PAYMENTSPAYU MUMBAI IND - 8000 Card number - **********5678 Fraud Transactions performed- 28/04/2019 - Payu PaPayu Payments Gurgaon IN - 14000 28/04/2019 - Payu PaPayu Payments Gurgaon IN - 17000 Card number - ***********3023 Fraud Transactions performed- 16/03/2019 - PAYMENTSPAYU - 6600 16/03/2019 - PAYU PAYMENTS PVT LTD 10 - 6600 My card issuer has asked me to get in touch with the merchant to get these transactions cancelled/reversed as they were validated by a stolen OTP. Hence I am writing to you. These transactions have fraudulently been performed on my card without my authorisation and I need them cancelled/reversed. Can you kindly help check on these transactions and provide more details on what these transactions are and what are they done for and cancel/refund them please? Awaiting an early revert and resolution on this. Was this information helpful? No (3) Yes (0)
Jun 14, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 09, 2019 PayUMoney Customer Care's response Hi, Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process. Regards, Team Payu
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