PC Jewellers — Complaint about replacement & exchange

Address:2517, Hudson Ln, Kingsway Camp, GTB Nagar, New Delhi, Delhi 110009

Dear concerned

Its to inform you that i have bought 3 items from the PC jewellers, kingsway camp Hudson lane in October 2019.
The item is now damaged so i went to them to exchange and to buy new one, my only fault is that i dont have a original bill with me as its misplaced in a family casualty.
I have the authentication card issued by them where the details along with picture clearly mentioned, not original bill but details provided by them are available with me, everything is available with me but they denied to replace without bill & now continuously asking to wait & wait. I have mailed them so many times no revert, the customer care executive are so rude in behavior.
I have bought this item by paying the entire amount along with gst.
The company must be having the bill details but they are just denying & harrasing me & my husband
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    2517, Hudson Ln, Kingsway Camp, GTB Nagar, New Delhi, Delhi 110009
    India
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