PC Jewellers — Order denied to be handover, wrong bill charged

Address:

New Delhi, Delhi, 110063

Hi, we ordered gold bangles from pc jewellers, paschim vihar branch in person, on 24th june with 100% advance payment against 10% discount scheme ongoing before gst. The bangles choosen were not for same size hence, ordered to making with confirmation that extra grams will be refunded on the date of delivery/pickup. The bill was provided on the company letter head mentioning all these details (Attached). We were contacted yesterday (11th july) to collect the order of 2 gold bangles. However, when we visited the store, they added gst on a new bill and denied to give the bangles till balance is paid. Since the order was placed and paid 100% before gst, the same does not hold valid. They have included the tax in the gold rate from 24th june as well as also now adding gst even though the order date is 24th june.

The bill date, gold rate are from 24th june but tax is added as per gst from yesterday. Currently, over 1 lac of bill paid amount as well as the bangles are with the company and they are denying for complete refund or deliver the bangles according to agreed and singed bill.

We also went to police station to file an fir against the matter but the officials made us wait for 7 hours and denied to file the case or even provide the receiving, even though they agreed that the concern is correct and as per legal matters, the company is charging incorrectly. By nd of day, we managed to get the receiving, although no action has been taken against the manager for pc jewellers and we still dont have the money back or the bangles.

Kindly look into the matter and help with immediate action in this regard.