PC Jewellers — pc jewellers indirapuram

Address:

Ghaziabad, Uttar Pradesh, 201014

This mail is regarding a big fraud that i have faced at the hands of pc jwellers indirapuram by mr. Gagan the store staff.

I bought a bangle weighing 12.480 and paid 41628 rs for it and also purchased a ring from the store on 8th of december 2016.

I am nri from dublin, ireland. When i came home i realised one of the stone was missing from the bangle, luckily i took a picture same day after purchasing it. So the i phone has stored the date and time of that picture.

I called the store and spoke to aakash, the salesperson who was dealing with me regarding my purchase. He agreed that it was a faulty product and he knew abt it and assured me that it would be repaired.
I told him to exchange the product as i cant bear any delay in repair as i have my flight on 10th december
He said it will be repaired on the same date that is 9th of december and i can collect it in evening and incase if he fails to do so, my full amount will be refunded.
I got the product on time and went back to dublin on 10th then again on 12th i found that the stone had come out. I called pc jwellers and spoke to aakash from dublin. He said it can be sorted.. If i can send it to the shop... I told him its not possible for me to bring it back again and he assured me that whenever i will be in india.. He will make sure that i dont face this problem again.
I have reached delhi almost 10-12 days ago and went to the store to get it exchanged!
Luckily the sales person remembered the chat we had on phone while i was in dublin.
But this time they were like it can be fixed but they cant exchange it..
After arguing over it for sometime i agreed and gave them the bangle on 29th of august, mr gagan from the store said it will be delivered on my address in next 2 days.
But then i kept on calling them and have received the bangle finally today after a week.
And to my surprise they have shorten its size, its all crooked in shape and looks very less like the original piece!
And when i enquired that its not the same bangle, mr gagan said that there has been a loss of weight in fixing the stone and the shape has changed as they found the lock of the bangle was not tight enough and they have fixed that too!
This is just a clear case of fraud. There was a golden colour surrounding all the stones which is not visible at all and for that he said it has been polished in silver color. I don't understand when it was a new piece which was not even used for an hr and has been in the box since i bought.. What was the need to add so many changes without informing me!

Mr gagan said u can speak to whomsoever u want at karol bagh store as our owner sits there!
So today i got in touch with the assistant manager sales, mr aakansh gautam and explained him everything and later sent him pictures on whats app
Please find the screenshot of the chat and also the date of purchase of product along with its defective picture taken on the same date!

I dont like this piece at all and want my full refund without deducting any making charges or any other charges!

Else i am going to file a case in customer forum regarding the stress that i have been through for my purchase from pc jwellers indirapuram by mr. Gagan!

Whatever interaction i had with mr gagan in past one week has been luckily recorded as a proof for his fraud!

Hope my problem will be sorted as soon!

Regards,
Supriya singh
Email id : supriyasingh.[protected]@gmail.com