Pearson Vue — scoring issue or software problem

Hi pearson officers,
My name is navdeep kaur. I received my result on 28th june 2018. I was really shock after viewing my result. My speaking score was very low. I got 0 in pronunciation. How can any candidate get 0. I am 100% sure i got 80% in speaking. There is something wrong in your system. Can you please solve this issue. And give me another chance for test without any cost.
Thank
Navdeep
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