Pensa Media Complaints & Reviews

PENSA MEDIA IS A CHOR COMPANY.

Hi all!Please note Pensa Media is a fraud and CHOR Company. They first took 1.5 months to create my account and then I started getting leads like lead from RAJESH KANNA with invalid phone numbers, I got approx 278 clicks and no business at all, all fake leads and fake clicks. After my Rs. 10000 were spent, I asked them for the refund of my balance amount, which they denied and didn't return my money at all. So they are keeping my 20000 rupees for no reason, neither running my ad nor giving me refund.Beware of Pensa media. This is a chor company. PENSA MEDIA IS A CHOR COMPANY.

Pensa media fraud.
i have invested for pensa media's google adword.
my campaign never started and and my money is also not refunded .
i have written them by mails but no replies .

fraud, people.
narendra fraud.
#google fraud
#pensa media fraud
#pensa media indore fraud

Update - Sep12, 12
After posting above review and sending our feedback through their website we got a call from Mr.Kishore from their escalation team asking us about the issue and requesting time till next day for resolution. He mailed us the same on our request.
The next day we had our appointment fixed with their web designer and met him at our office. Mr.Atul took our requirements and has assured us that the site will be done till Wednesday - Sep19'12.
We are eagerly waiting for the results and have kept our fingers crossed. Hope we get things right this time..

Update - Sep 19, 12
We reviewed the site and found it just the same. Tour pages were not created still. We escalated the issue again to Mr.Kishore from Escalations Team and spoke to Mr.Atul demanding the reason for ignoring our repeact instructions. Mr.Kishore gave us assurance that this will be solved within 48 Hrs.

Update - Sep 22, 12
We reviewed the site and found all the site pages added to it. All the changes that we asked Mr.Kishore were handled and done to our specifications.

Update - Sep 27, 12
Our site is ready, and today, we have received the control panel id and password to fine tune it to our specifications. We will be giving campaign go ahead in a few days.

Mr.Kishore Sharma handled this well and we are happy with the support he has given us. We only wish that each person in the Pensa Media team was as responsible and as customer centric as Mr.Kishore. We wish him all the best.

If you want to pursue Pensa Media to recover dues, you should join the new Legal Action Group in the making - past employees and customers, both should join. Bring as many people as possible to fill this form and join hands - http://goo.gl/forms/AL4uEidrae

i am agree with this employee even one of my relative recently joined this coma pany they have done this kind of cheap thing with him

They should be out of the market it hurts out economy

Oh Really how come google associated with this kind of company ?

Given below is our experince of Pensa Media Services ..

We are a travel agency and we approached Pensa Media Delhi for getting information on Google Adwords program in last week of July. Mr.Vikram Awasthi from Pensa Media Adchini Office Delhi, visited our office - xxxxxx xxxxxxx at Mayur Vihar Phase -1, the same day. He told us about the was Google Adwords work and that the minimum cost of package is 25, 000/- per month. As we wanted a new product site, he offered free website with the package, saying that Pensa Media will build it free of cost. When we asked if they have worked for any other travel operator, we were shown a site for thomas cook. The site was basic and had select tours posted a separate pdf files. Mr. Vikram Awasthi did not tell us that this is because of page limit. He rather avoided all mention of it, even when we told him what we wanted. We told him that we wanted tour pages under countries, and he said all your information will be on site. We paid him a cheque of 25, 000/- favoring Pensa Media the same day.

It took us about 7 days to compile all information for website, and send it to Ms.Garima Gupta - The website designer at Pensa Media Delhi. We called her up and told her that we have created separate folders for each country and under them, we have listed all tours separately. She said, that we can have only 5 pages. We called Mr.Vikram, byt his phone was busy. Tried again and then left him a message saying, till we get a proper site, the project is a No Go.

He called after getting the SMS and told us that all the information will be on site and that we out to wait till it is complete. On 13th Aug'12, after his call, we sent a mail to him and Ms Garima with complete site material and our expectations. A separate tour page for each tour.

Mr.Vikram Never responded. On 27th August we got the link from Ms.Garima to check the site and review it before it is loaded online for the project. To our dismay, the tour pages were missing and the doc files were loaded on country pages. When i told Ms.Garima about it, she said that Mr.Vikram did not speak to her and 5 pages is the limit. Mr.Vikram started avoiding our calls after that and we had no option but to hold the project till some resolution was done by Pensa Media.

After we shot a mail to them expressing our frustration over wasted time and incomplete information provided my Mr.Vikram, Mr Manish, his boss called up and brought Mr.Vikram on conference. Mr.Vikram Awasthi retracted on his words saying he never told us that tour pages will be included and when we told him that he gave a commitment on 13th Aug on call, he simply lied, that he never said anything. Mr.Manish, his boss was on call, so we told him that such behavior is unprofessional and if Pensa Media had any limitations on site pages, we should have been told in advance. We could have got it made from elsewhere and taken just the Adwords Package from Pensa Media. He did not offer an apology, merely that he will see what can be done.

I sent him the proof of our communication - mail sent on 13 th Aug to Mr.Vikram and Garima, to which Mr.Vikram never responded. Mr.Manish and Mr.Vikram Awasthi have since keep their phones busy and neither pick our calls or ever return our calls. We have sent them 3 reminders for refund, but both of them are too busy duping other people that they choose to ignore our calls and reminders.

**Mr. Manish's Number is : [protected] Email: [protected]@pensamedia.in
Mr.Vikram Awasthi's number is : [protected] Email : vikram.[protected]@pensamedia.in**

We have called them daily, but they have no professional integrity. We are now going to file a case against Pensa Media for Fraudulent practices and Cheating customers.

**A word of a advise to all those who are considering Pensa Media Delhi for Adwords Program - Please don't give away your money to such unprofessional people. We work hard to earn it. These people are good till they come to your door, and then you will find yourself running after them..**

**Given below is a mail excange with Pensa Media Delhi:**

----- Forwarded Message -----
From: us
To: Maneesh Kumar Gupta <[protected]@pensamedia.in>
Cc: xxxxxxx xxxxxxxxxxxxx
Sent: Tuesday, September 4, 2012 7:26 PM
Subject: Re: Response awaited - Reminder -3

**Hello Mr.Maneesh,
No one is so busy to pick a call or make one if they really deem it important. You mail below is another example of the way you all function.We have been waiting for your response since last Friday and you have chosen to do nothing. We have already presented the proof to you that we communicated our expectations by email on 13th Aug, marked to Mr.Vikram and Ms.Garima to which we got no response from him.

The ball is still in your court... we have been patient, but seems like its getting us nowhere. You and your team, which has misled and wasted our time and has blatantly ignored our calls will be squarely responsible for the consequences. It is entirely up to you, where we take you next.**
Regards,
xxxxxxx xxxxxxxxxxxxx


From: Maneesh Kumar Gupta <[protected]@pensamedia.in>
To: us
Cc: xxxxxxx xxxxxxxxxxxxx
Sent: Monday, September 3, 2012 6:21 PM
Subject: RE: Response awaited

Mr xxxxxxx xxxxxxxxxxxxx,

Sorry for the delay, Actually I stuck somewhere so unable to communicate with you. In the meantime, I have escalated your concern to the respective management.

**Will get back to you tomorrow first half.**

Regards,
Maneesh

From: us
Sent: Friday, August 31, 2012 2:10 PM
To: Maneesh Kumar Gupta
Cc: xxxxxxx xxxxxxxxxxxxx
Subject: Re: Response awaited

Hello Mr.Maneesh,

**Tried your number but it was not picked. We are eagerly waiting for your response.**

Regards,
xxxxxxx xxxxxxxxxxxxx

From: Maneesh Kumar Gupta <[protected]@pensamedia.in>
To: 'sameer mehta' <sameer.[protected]@yahoo.com>
Sent: Thursday, August 30, 2012 12:35 PM
Subject: RE: Previous mail from Vacations International - Important!

**I will be reverting to you on this by tomorrow.**

Regards,

Maneesh Kumar Gupta
City Head- Delhi/NCR
Pensa Media - The Internet Marketing Arm of E2 Solutions & Authorised Premier SMB Partner- Google


----- Forwarded Message -----
From: us
To: "manish.[protected]@pensamedia.com" <manish.[protected]@pensamedia.com>
Cc: xxxxxxx xxxxxxxxxxxxx
Sent: Tuesday, August 28, 2012 2:25 PM
Subject: Previous mail from Vacations International - Important!

Hello Mr.Manish,

Given below is a mail sent my me to Garima and Mr.Vikram after my discussion with him, Garima and subsequent to Mr.Ajay's call to him.

Marked 13th August, it clearly states our expectations and it is to be noted that he did not respond to it all these days and now refuses to acknowledge his statements at all. The mails proves that we clearly presented our expectations and have waited patiently for the solution proposed by Mr.Vikram. However, his conduct on call was unprofessional and irresponsible.

Please take whatever action you deem appropriate against him for wasting our time and giving us incomplete and inaccurate information and issue our refund without further delay.

Regards,
xxxxxxx xxxxxxxxxxxxx


----- Forwarded Message -----
From: us
To: "garima.[protected]@pensamedia.in" <garima.[protected]@pensamedia.in>
Cc: "vikram.[protected]@pensamedia.in" <vikram.[protected]@pensamedia.in>
Sent: Monday, August 13, 2012 3:14 PM
Subject: Re: Google site - Journeys Royale Site Data

Hello Garima,

The complete data for Journeys Royale is attached with this mail. The logo has been changed. The banner Pics ( 4 in Number) are in a folder named banner pics. 2 each will be linked to a Highlighted tour (total 2 in number).

**We do not want our tours to be posed on site as PDF. We will need tour pages to be created under country pages. This has been discussed with Mr.Vikram and we have been assured that this will be done.**

Hello Mr.Vikram,

Fyi..

Regards,
xxxxxxx xxxxxxxxxxxxx

I am customer with Pensa media. They have duped me for Rs 16000. They assured me a domain name and a website, but later they changed the website name at their will. I came to know only after I saw it online. They asked me to adjust with the changed name. I have suffered great loss because my bill book, promotion, brochures and visiting cards were all in the name I paid for.

I have never come across such an irresponsible company before.

AJ

I am also customer of Pensamedia dealing in generators...Mr Pramod Sharma came to my office in 2012 and said we will run Adwords with starting package of 25k and said your add will run for year ...he even not told about PPC

We have given Rs. 28090/- to run Google advertisement with promotional activities. But the Pensa Media team is not provided the service as per the commitment. Now when we pushed further then they are not cooperating. We have asked to refund our money but they have bluntly denied.
I was been receiving times a day to start business once i have done this company have completely stopped receiving calls.

Don't trust this company especially SARITHA from Bangalore
There really dont deserve to do business professionally

Unfortunately I came across this post only today after having signed up with their service recently. I dont have the patience to write about my frustration wtih the way they are handling my account. But all I can say is that Iam sorry for myself of having myself paid these guys for a service which they dont passionately do. Anyway lesson learnt.

As a trusted SME partner with Google Ads, We have given you the order for our company promotion.
But till from starting you team is not supporting in promotional
activities. Your Sales team is not responding after taking our order.
They divert us to service team. But in service they have done the
designing work of our website only. Then they diverting us that some
other team will be contacting us for future correspondences.
We have been intimated that our site has been hosted before 1 months.
But we was shocked today on seeing that our company has not even listed
in Google search engine under our VERY IMPORTANT key word Ro plant.
Nobody from your company has meeted us in person till to date after
taking order. Your sales person has met me nearly 7 times for taking
order but after the order has been placed nobody met me.Is this the right way of supporting customer?

Good... Keep it up, need a help call me -[protected] abhishek

ya it a team of indiamart.com only so be careful only name has been changed but all guys are from indiamart

EVEN I HAVE THE SAME COMPLAINT.
We would like to complaint that Mr Yajuvendra Vansia, so called Manager-Business Development, Pensa Media Solutions Pvt. Ltd. Mob : [protected] had offered us Web Marketing Service on behalf of M/s Pensa Media ADWORDS authorized Dealers for Google. Mr Yajuvendra has Collected a Cheque of Rs 27523 On 25/09/2012 with cheque no "0583890" ICICI Bank committing that the services would be provided in a week but after 2 Months the company has not provided the required services of GOOGLE ADWORDS and, now we have no intent to avail their service we want the money to be refunded.
KINDLY HELP A SOLUTION OUT.