People-Group / People Interactive India Complaints & Reviews

I am a premium plus member since almost 1 and half year now. You are asking me to upload my details now (account on hold), when talks are about to be final. Cant upload the proof till 1 month, I am out of state and you have blocked account access. My questions: 1. What were you doing till 1 and half year ? 2. Why didn't you asked for verification before eating my money for premium plus fees? 3. My premium period is ongoing, and I cant access account, that means my money is going wasted? 4. Why should I trust you for having my confidential proofs. I own an SEO company, and will do my best to make your ratings down. Furthermore, I will sue you in consumer court if issue is not solved as I have all the proofs of payment I made to your site, screenshot of blocked login page, and lots of other proofs to get you nailed down. For anyone reading this: Shaddi.com http://www.shaddi.com is scam, they ask for bank details, residence info, contact number, and ID proof in middle of paid membership, totally non-justifiable behavior -Manu Sharma [protected]@gmail.com

I have registered for select shaadi few days back, i have gone to shaadi .com office to register for unlimited package but saumya (advisor) advised me to go for select shaadi package, as i am working so i found it feasible and i got myself register for select shaadi after one week i got a call that they have less profile count so i should make changes to my preferences i agreed then again after one week i got a call that they have again very low profile count so i should prefer other castes also i said firstly i want to look in my caste only then my select shaadi advisor amin sheikh called me and said since he is not having profile according to my need he is converting my service into one year platinum service without telling me that platinum costs only 10600 while i paid 21000, i again asked for refund so they called and told me that they have given me more call/sms balance i said when you dont have profiles which cater my need what i will do with your call balance, you just refund my amount but he disagreed.I have registered on shaadi.com, i have gone to their office to register for unlimited package but saumya (advisor) advised me to go for select shaadi package, as i am working so i found it feasible and i got myself register for select shaadi after one week i got a call that they have less profile count so i should make changes to my preferences i agreed then again after one week i got a call that they have again very low profile count so i should prefer other castes also i said firstly i want to look in my caste only then my select shaadi advisor amin sheikh called me and said since he is not having profile according to my need he is converting my service into one year platinum service without telling me that platinum costs only 10600 while i paid 23400, i again asked for refund so they called and told me that they have given me more call/sms balance i said when you dont have profiles which cater my need what i will do with your call balance, you just refund my amount but he disagreed and said i have used my profile call balance but i said i have not seen my advisor has seen it but they dont wanna help, i am really pestered .Now i want my money back as i am really dissatisfied with the services.If they dont have profiles they should tell customers before hand My id is SH02758279

So many times, i've told my preferences to shaadi.com still they not sending me matches according to my preferences.Intentionally, they are sending me those matches who are not according to my preferences.I've told them my preferences on the phone and mails also but still they are not sending good matches.

I told them if you don't have good matches according to my preferences please return my remaining money or send me good matches.They told me that you don't have preferred matches.They also told me that i've accepted members that's why they will not return my money.I've taken the gold membership on 3rd august 2015 but my membership began on 6 august 2015. My shaadi.com id is sh40686363. It's my second time complaint against shaadi.com.

I'm really upset by the matches thay are sending me.If they don't have good matches then why are they not refunding my remaining money.

If they don't want to return my remaining money at least they should send matches according to my preferences.

I have been a shaadi.Com member for a couple of months now and i am a paid member until oct2015 i tried to log in to my account recently but had difficulty as they were asking me for proof of id! there is no contact number for the uk to speak to anyone help so spoke to someone on the online chat he said unless i dont submit proof of id they will not allow me to access my account!! who is comfortable with doing that ???? i certainly am not i said to them im not happy tpmthey said they will not allow me to accesss my account unless i do so i said fine give me a refund as i have paid for this service up until july, they refused to give me a refund.What shocks me is why didnt they ask me for my id when i made my profile and made my payment?? why 2 months in to using my profile do they ask me for id proof then? they are fraudently taking peoples money not providing the services that i have paid for and refusing to give me passport.Please please do not use shaadi com they take your money and do not provide a service which you have paid for and refuse to give a refund!! please be aware pf this site i will be taking further action against them and will be taking them further on all social media websites as they should not be able to get away and ripping people off its theft and fraud!! SHAADI.COM ID - SH75556967.. THEY DO NOT HOW TO TALK WITH CUSTOMERS.. I MAILED YOU YET NO REPLY.

I have created my sister's profile on Shaadi.com and take membership for three months. On expiry of membership, one of the executive of above named site Miss Nilofer Khan pursued me to renew the membership for at least three months at 30% discount and pay only Rs. 2730 instead of Rs. 3900. She send me a link for online payment on my registered email address [protected]@gmail. com. I used the said link for payment but I was shocked to see that my account has been debited by Rs.4503/-. This act of the said site is shameful. Please look into the matter and do the needful. Thanking you Arshad Mob.[protected]

I have been a shaadi.Com member for a couple of months now and i am a paid member until july2015 i tried to log in to my account recently but had difficulty as they were asking me for proof of id! there is no contact number for the uk to speak to anyone help so spoke to someone on the online chat he said unless i dont submit proof of id they will not allow me to access my account!! who is comfortable with doing that ???? i certainly am not i said to them im not happy tpmthey said they will not allow me to accesss my account unless i do so i said fine give me a refund as i have paid for this service up until july, they refused to give me a refund.What shocks me is why didnt they ask me for my id when i made my profile and made my payment?? why 2months in to using my profile do they ask me for id proof then? they are fraudently taking peoples money not providing the services that i have paid for and refusing to give me passport.Please please do not use shaadi com they take your money and do not provide a service which you have paid for and refuse to give a refund!! please be aware pf this site i will be taking further action against them and will be taking them further on all social media websites as they should not be able to get away and ripping people off its theft and fraud!!

Shaadi.com is a cheat company. I have set my profile for the last 4 yrs and till now haven't found a suitable match. The company gives profiles of those grooms who desire hi-fi life partner, beautiful and rich brides not ordinary girls belonging from middle class family like ours. I have been betrayed terribly. Till now I haven't found my life partner and am still unmarried.

This goes out to all my uk brothers and sisters!! stay away from this sham website!!! seriously!!! dont be fooled by the advertising and marketing claiming they are the number one matrimonial site!! they are not!! i have been a member for the past 3 years. And all i have had in that time is problems!! problems!! problems!! they're customer service sucks!! they have no complaints procedure!! they make up there own dam rules!! and they can close your account at any given time without issuing a refund!! no uk company would be allowed to do this and get away with it!! but like i said.. These guys make up there own rules!! firstly, trying to upload photos to this site is a nightmare!! previously approved profile photos are not guaranteed to be approved again!! it just depends on which advisor you get through to!! so only change them at your own risk!! also asking for a call back from a manager can take anything up to 48 hours!! and even then it is not guaranteed!! but the biggest problem that i and millions of other people have with this site is.. They can stop your membership at any time, with no valid reason or explanation. And there is nothing you can do about it!!! like i said, i joined there site 3 years ago.. On there top platinum plus membership for 12 months!! and they were happy to take my money every year!! but on the 3rd year without any prior notice, they blocked my account 5 months prior to it being renewed!! and when i asked why?? the answer they gave me was they need to verify my details!! even though i have got a verified credit card number on the account!! a verified telephone number on the account!! and a verified facebook id on the account!! so asking for more verification seemed to me to be a bit over the top!! but after speaking to 4 different advisors on 4 different occasions, i have come to the conclusion that the people at shaadi.Com don't really care!! once they have your money, customer service seems to go out the window!! i wish i read these reviews before i joined!! because it would have saved me over £300!! and i fully understand why people sign up to these websites, (after all i am one of them). But i just wanted to warn you all.. To stay away from this one!! i dont normally write reviews or fill out customer feedback forms, but on this occasion i felt i had to!! shaadi.Com is an out of date website!! with no focus on customer satisfaction!! and if there was a higher governing body that i could complain to.. Trust me i would!! but like i said, these guys make there own rules!! so i have to just put this down to bad luck!! but buyers beware!! do not waste your hard earned money on this website!!! you have been warned!!!

Hi, I had made a profile for my mum on shaadi.com. She started talking to this guy from shaadi that goes by the name of Neeraj Vijay aka Raj... they had been talking for almost a month and were supposed to meet but then gave the excuse that he had to go to Cambodia for job for a week... When in Cambodia, He had told my mum that his mother was really sick in India (in need for kidney dialysis) and he was not able to send any cash to India since it is needed ASAP . He asked my mum for a total of $1000. My mum has just lost her mother, my grandma, so she did not want anyone else to go through what she did... She sent the money to India. The next thing we know he is asking for another $1400 for him to come to Los Angeles (that's where he said he lives- Santa Monica and said he was an architect ) from Cambodia ... I told my mum to stop then and there and that this ends ! My mum has been calling him ever since, he is not picking up and it goes to voicemail . Now I have stepped into the picture and have been calling his # also... no response. My mum has given up but I am MAD and have not given up. I want the $1000 back and am reaching out to you guys for the process. I had thought that shaadi.com did a thorough background check but unfortunately I am wrong . If people like him are luring women into doing this then it is messed up and action should be taken against them and shaadi.com should be involved in this because technically these people are using your website for their dirty deeds. I am really mad right now because that man has played with my mum's emotions which is not fair to her because after a long time she had thought she found someone whom she could trust and start her fresh. I have recommended for her to not be on shaadi.com anymore if there are scam artists in there. We trust you to make sure that the profiles are correct and accurate and have gone through a thorough background check. I have attached a pic as photo proof of the guy : Please get back to me via email ASAP: [protected]@yahoo.com

There was offer on sunday(26.july.2015) and diamond packages were sold at Rs 2700/. while my mother's customer representative does not informed about current offer charged double amount and forced her to pay immediately. It is duty of representative to inform about offers you can cheat elder person who is not digital savy. Kindly look into this matter asap.

I am a paid member at shaadi.com and my profile id is SH19277745. I am facing three major technical glitches- 1) When I click on the preferred match in the match section, I get an error message stating no profiles in my search whereas my preferred matches show thousands of matches as visible in attached picture. I was told by one of your executives to try clearing cache and cookies when this problem occurs, but it is of no use there seems to be a technical issue at your end. 2) In the preferred match section, I happen to see only those profiles that I have contacted( declined by either o[censored]s, awaiting a response, ignored, shortlisted etc). This was confirmed with one of your executive Zeeshan. The partner preference that I have is correct and correctly defines the partner we are searching for. Restricting it would discard a lot of possible matches o and selecting doesn't matter would fill searches with unnecessary profiles. 3) If I send an email on your customer care id, the mail is never received by you, even though it is perfectly delivered from my id. 4) I had send messages to many members from my paid profile, but according to a policy of shaadi.com, a free member cannot read any messages sent to them. 5) I had asked for a written apology from company but they failed to give me that. This time when I have taken a membership I have faced a number of technical issues since day one. Following is a brief sum up of the same- 1) Since day one I faced an issue with Refine search option which was due to a technical glitch at your end( a community Sennai was creating issues in all profiles). This was solved in about a month 2) An executive from your end had accessed my profile and viewed 10 of the contacts and made extreme changes in my profile from your end. This took around 20 days to be solved. This has been a terrible experience taking a paid membership this time. I expect a fast resolution for the same and a refund of money I paid. Also, I need a written apology for all the issues I have faced.

I am a paid member at shaadi.com and my profile id is SH19277745. I am facing three major technical glitches- 1) When I click on the preferred match in the match section, I get an error message stating no profiles in my search whereas my preferred matches show thousands of matches as visible in attached picture. I was told by one of your executives to try clearing cache and cookies when this problem occurs, but it is of no use there seems to be a technical issue at your end. 2) In the preferred match section, I happen to see only those profiles that I have contacted( declined by either o[censored]s, awaiting a response, ignored, shortlisted etc). This was confirmed with one of your executive Zeeshan. The partner preference that I have is correct and correctly defines the partner we are searching for. Restricting it would discard a lot of possible matches o and selecting doesn't matter would fill searches with unnecessary profiles. 3) If I send an email on your customer care id, the mail is never received by you, even though it is perfectly delivered from my id. 4) I had send messages to many members from my paid profile, but according to a policy of shaadi.com, a free member cannot read any messages sent to them. 5) I had asked for a written apology from company but they failed to give me that. This time when I have taken a membership I have faced a number of technical issues since day one. Following is a brief sum up of the same- 1) Since day one I faced an issue with Refine search option which was due to a technical glitch at your end( a community Sennai was creating issues in all profiles). This was solved in about a month 2) An executive from your end had accessed my profile and viewed 10 of the contacts and made extreme changes in my profile from your end. This took around 20 days to be solved. 3) Issues with the false accounts. 4) The above-mentioned issues have been persisting since past weeks. I need a concrete solution for these issues and also an extension in my membership till they are solved as it is not allowing me to use my profile. This has been a terrible experience taking a paid membership this time. I expect a fast resolution for the same and also an extension in membership till this issue is completely resolved. Also, I need a written apology for all the issues I have faced and that they will not occur again in future. Also, I have viewed numbers of two members whose id are SH29869325 and SH00463576 . Their numbers are incorrect. I had also sent mail/ chat to members about the incorrect number. One of them has not been online after that and the other member declined my interest post that. Kindly look into the same and add back two contacts to my profile. I want you to look into it and provide me with an early response.

I have taken select shadi scheme for 6 month which was completed in March-15 so I have taken again the 5100 Rs scheme with a understanding that it will continue my select scheme for further 6 months. However I contacted your representative at your office at ahemedabad to Madam Gyatri.

She suggested for VIP scheme will be better you see that you will be satisfied in 15 days or if not so you tell to us we will refund full money to you (Madam Madhu also came to us at our home with Madam Gyatri at Ahemedabad.

But I found very poor response from VIP service and requested for refund of money back to me as per mutual understanding. I requested repeatedly to return back the balance money by giving me the select scheme under the current prevailing offer of 40 % discount or if possible give 50% discount as given to me in VIP scheme (I paid (5100+44400=49500) which is 50% discount) to Madam Gyatri.

But she changed your mumbai representative Mr Sharma and Madam Charli was appointed.
I request her also the same but no response from her, she is not lifting phone even after repeated attempts at various attempt.
From past many days we are mailing/calling Mr Alwin( alwin.[protected]@peopleinteractive.in) & Madam Charmy(charmy.[protected]@peopleinteractive.in) but all we get from Charmy is that he will ask Mr Alvin who is on sick leave/ in a meeting and Mr Alvin promises to return money but doesn't do anything.

Attached are screen shots of mails indicating repeated requests and reminders(Many more mails are there, attaching just few for reference).
Calling them is not helping, most of the times they are not receiving it, and also not replying to the refund mails.

VIP SHADI is a fraud !!! This is simply a way of making money for these people!!!

Please help us by getting the VIP Shadi scheme's money refunded.Profile id (SH[protected]

Well well.My shaadi id is SH42277392 and Everyone needs to read what happened to me. Joined this *** website shaadi.com hoping to find a wife. Submitted a photo id proof after which calls from sales agents started, After a week of several calls i decided to sign up as gold member (big mistake) Within 10 days o[censored]sing membership, My account got locked suddenly and when i contacted them. They told me they need my SALARY CERTIFICATE if i want to use website further (check the attached pic) I was SHOCKED. I told them that is very personal details and i cant give that, Then they threatened me on PHONE saying they will cancel membership. Then next day i got another call from shaadi.com asking me to also submit my educational documents along with job documents. One more shock but i decided to do some research on this. Further research revealed that shaadi.com is SELLING all our data to 3rd party scammers. So you can get a call from anyone right from a telemarketer to a scammer. All your details including bank details are with them and they will take full advantage of you. This is their side business. What a Horrible horrible bunch of evil people these guys are looting public money and enjoying.NEVER EVER JOIN SHAADI.COM

I took VIP Shaadi membership on 7th April and paid around Rs 28, 500 for three months service, after interacting with one of their representative, i felt i will be able to find a right match for myself with the help of Shaadi.com team. But over the period i realized taking their membership was the biggest mistake i made in my life. Shaadi.com is just concerned about making money by fooling their clients, there is no service after that. 1) the Profiles sent by them did not matched my requirements. 2) They were not able to arrange the meeting with the prospects except one of them out of 9-10 profiles selected by me 3) There was no regular follow up after sending the profiles. I raised this concern no. of times with shaadi.com team but everytime they assured me that they will look into my case & will send me the better profiles. They do not have the genuine profiles they kept fooling me that they are following up with the prospects selected by me. Every week my relationship manager assured me that he will follow up with the prospects and will arrange a call back but that never happened. It's been more than 2 months but still there is no positive response from any single person. When i raised this concern that the relationship manager told me that we can force the prospects as some of them are not interested in proceeding further. Shaadi.com team is just concerned about making money out of their clients by fooling them. i want some action against the team.

Dear Shaadi.con team. Please stop boasting about actively participating and taking care of social issues when you can not provide services, even after charging fees. This time when I have taken a membership I have faced a number of technical issues since day one. Following is a brief sum up of the same- 1) Since day one I faced an issue with Refine search option which was due to a technical glitch at your end( a community Sennai was creating issues in all profiles). This was solved in about a month 2) An executive from your end had accessed my profile and viewed 10 of the contacts and made extreme changes in my profile from your end. This took around 20 days to be solved. This shows how our privacy is violated by you guys. 3) Issues with the false account I am facing major technical glitches- 1) When I click on the preferred match in the match section, I get an error message stating no profiles in my search whereas my preferred matches show thousands of matches as visible in attached picture. I was told by one of your executives to try clearing cache and cookies when this problem occurs, but it is of no use there seems to be a technical issue at your end. 2) In the preferred match section, I happen to see only those profiles that I have contacted( declined by either o[censored]s, awaiting a response, ignored, shortlisted etc). This was confirmed with one of your executive Zeeshan. The partner preference that I have is correct and correctly defines the partner we are searching for. Restricting it would discard a lot of possible matches of the profile and selecting doesn't matter would fill searches with unnecessary profiles. 3) If I send an email on your customer care id, the mail is never received by you, even though it is perfectly delivered from my id. This was conveyed to me by many of your executives. I had sent several mails and also made several tickets #885995 was one of them assigned to Miss Praneetha Poojary. I asked 4-5 executives to ask her to call me which she never did. I even had a word with one of your executives Sanjeev who told me I'll get a call from someone senior to her but even he failed to call me. Since no one at shaadi.com pays heeds to a member once they take membership, I am forced to spread a word of their misconduct on every social networking portal till it either creates awareness among people not to fall for such sites, or forces such shrewd organizations to change their way. I in my mails and tickets had also asked for written apology for all the issues I have faced and that they will not occur again in future. Warm Regards

I've spent Rs 13, 300 on Select Shaadi services on shaadi.com in the year of 2014.I'd been told them to return my money at the starting of this service because they were not sending me matches according to my preferences.They had changed my relationship manager only.More than year, I've been complaining to shaadi.com to return my money.But instead thay had called me to take again the select shaadi service and they were saying me to spend Rs 11, 500 on the select shaadi service.I was saying them return my money of Rs 13, 300 but they were saying that I've used the services of select shaadi.I had told them so many times that I was not happy with this service but they are not returning my money.Even I was saying them not to give whole money but atleast they can give me partial amount.But again they were saying that I've used the services of select shaadi, so thay will not return my money.I'd told them at the beginning of select shaadi service that I'm not satisfied.Please help me to return my money from shaadi.com.I also told them if you can't refund my money then provide me select shaadi service at free of cost but they denied.Shaadi.com is a greedy matrimonial website.They want money and money only.My membership no. is SH40686363.They were saying that price of select shaadi service is Rs 21, 000 and we're are providing you at the discount.But it's a fact that my Rs 13, 300 had been wasted.My relationship manager did not send me profiles according to my preferences.Besides Rs 13, 300, I also spent more money to take shaadi.com membership.But I don't want the refund of that amount.I just want the refund of Rs 13, 300 of select shaadi service.

These guys demanded 27500 from me for my sister's profile in VIP Shadi services and said that they would be refunding the amount if we are not happy anytime within 3 months. Their sales team member committed me on to this. And when I am asking for the refund, they are showing me this terms and conditions. I need to know how to legally file a complaint against them? I would need a proper platform for raising this FRAUD website of #shaadi.com

Hi Team, we need Refund of my money that i paid for select shaadhi on 14th April and till date we never received any call from so called relationship manager as promised. I am tried of calling the customer service number as it get disconnected due to long wait and also the chat support promised me a callback in 4 hours (which is nonsense) but i didn't get any callback as promised.) I am tried of calling and chatting with the customer service agents as no one is able to help me. Nothing will be acceptable apart from refund of the money that i paid for select shaadhi, i am not willing to take this kind of service provided to me till now. We been cheated and after paying the money no one ever bothered to response to any of our concern. If i don't see any response then i will be forced to take legal options Account Detials OrderAmountMode of PaymentStatusDate #[protected]Rs. 7840.00Debit Card OnlineActivated14-Apr-2015

Dear Sir/Madam, Upon various representations and submissions from your end, I took the VIP services offered by you. The highlights of the issues being faced by me are as follows: 1. Customer representative is never available. We have to call up atleast 5-6 times a day, leave multiple messages and then pray to God that the call will finally be answered by your representative. 2. It has been about 80 days off the quota of 90 days and you have not been able to arrange a single meeting so far. 3. Despite the regular follow ups and various requests from our end, we do not get the information on the profiles sent by you. 4. Despite repeated requests that the members from Delhi NCR to be given priority, the same was not given much attention for more than 60 days and even then there is no follow up on the approved profiles. 5. We had requested for discussion with senior member of the team for redressal of the issues, only to be told that the senior will be available to take call at his leisure, may be by end of the day. Despite various representations made by you, in reality, there is practically no difference between the free services offered by you and the services to VIP members. In fact, it is a complete waste of time, money and energy.