Pepe Jeans India — Defective material and unprofessional customer service

Address:

Delhi

I had purchased a pair of blue trousers maybe in the month of august/ september 2020 from your exclusive connaught place, new delhi store.
I have barely wore that trousers in 5 months and now they have torn off from front just below the opening zipper. That pant is definitely not in condition to be repaired and its only maximum 10 times since i have wear the trousers
I had handed over the trousers to the same store from where it was purchased. They took around 15 days to get it returned with any response that they will send it to their head office for some purposes and they will ket me know with the fate of same
More than 15 days passed, receiving no reply from store ; i approached the store on 12th jan where i was informed that the plea has been rejected by company and i should contact to the company on my own.
Shocking!!! And they didn’t even have the etiquette to atleast provide me email address of the company