I am writing this mail to bring to your notice my grievance with regards to the purchse Pepe jeans which was on[06/09/2020], I have discovered that the product is within 3 monts color fades.
I have repeatedly tried to get in touch with the customer service number for your company who insist that there is nothing they can do as the blame ought to reside in the other departments.
His inform me the replecemnt withing 6 month policy, But If world going through pandemic covid19, your whole malls and shops close after sale
Before one month when open your shops and mall, that first days going and submitted jeans in Vashi inorbit mall shop, no any call from shop side, I followup call twise time,
Now today after one month I followup on call and his sais not replace, He denied,
The Consumer Rights Act makes it an implied term of the contract that goods I receive must be of satisfactory quality and for the reasons stated above they are not. As you are in breach of contract,
As per goverment guidelines If warranty perior finish withing lockdown, company extend warranty after open shop continue
I am entitled to a refund or have the item repaired or have the item replaced, and I would request that you confirm by that you will do this.
I also require you to confirm whether you will arrange for the product to be collected or that you wish me to return this and that you will reimburse me for the cost of returning the product.
I look forward to hearing from you.
Was this information helpful?
Post your Comment