Pepe Jeans India — Product is damaged in a month

Address:

Amritsar, Punjab

I am writing this mail to complaint you about a product I bought from one of your stores in Chandigarh 2 months ago. It was a black ladies sweater. I have not worn it more than 2 times till now and haven't washed it even once but it is having pilling on it very badly. I want to get that sweater exchanged but when I went to your store at Alpha One Mall, Amritsar, they refused to exchange it. As it is a natural defect so, it needs to be exchanged. I am very disappointed with the quality of the product as well as the service of the Brand Staff as I had never expected such things from a well known Brand. I have got a product exchanged twice in Tommy Hilfiger and Only but they didn't take more than a second to exchange the product as they kept in mind that customer satisfaction is more important than the sale. I hope that you'll consider my complaint and will revert with a positive solution.

waiting for your reply.