[Resolved]  Pepper Fry — pepper fry looting customer money

Address:	Bangalore, Karnataka, 560068
Website:	www.pepperfry.com

Order number :[protected]
Date : 28th october 2018 12:03:32 ist
Delivered on : 5th november - return request raised on 5th november

I ordered 4 seater dining table 'enkel solid wood four seater dining set in warm chestnut finish by woodsworth' from hsr pepperfry studio on 28/10 though the rate of teh same product is 1000 rupees less in amazon. I went to teh showroom so that in future if any issue i can contact them back. This is the great mistake i did.
The item delivered on 5/11. I can see in website status that it went thru quality check. But this is simply fake status they display for all product but in reality this is not happeneing. The product delivered is a second hand product and a used one. They just varnish and sell them. The product has 5 inches of hole in one if the table leg. This should have been identified if they really did quality check.
The table and chair had more cracks, looks like used by someone else. I paid full money for thebrand new product and i got teh second handed one. I raised this to both hsr pepeer fry studio and sent email to '[protected]@pepperfry.com'; '[protected]@pepperfry.com', '[protected]@pepperfry.com'; '[protected]@pepperfry.com'. They raised mutiple request from 6th november till date - mentioning they will come back in 24 hours.
But till today (15/11) no one has come back to me in email as well as non one contacted me in mobile. I keep contacting them in email as well call everytime they are telling they are waiting for woodsworth response. Not sure how long they wait for woodsworth response and seems they looted my money. I requested for refund as well, but they are not refunding my money

Below are the requests i raised so far.

15/11/2018 - em[protected]
13/11 - em[protected]
12/11 - em[protected]
9/11 - em[protected]
8/11 - em[protected]
6/11 - em[protected]

They are just enjoying customer money - this is not a good customer experience. Atleast they should have contacted customer and given update. Now i lost my money,

Please do not buy anything from pepperfry. Think twise before buying. They are looting customer money.

I have all photos and videos. I will share the same in social media and give awareness to people.