Pepperfry — acropolis solid wood coffee table

Address:	Mumbai City, Maharashtra, 400093
Website:	www.pepperfry.com

Order no[protected] Complaint No PH[protected] & PH[protected]

The Product was purchased for Rs.9999 on 13 March 2018. The product is being used as a corner table and is practically unused. However the product has expanded and has developed cracks at the sides.

The carpenter from pepperfry visited on 10 June 2018 and admitted its defective wood which will keep expanding and there is no point in repairing the product.

I however received a message from pepperfry stating that the damage to the product is due to normal wear and tear and they cannot process the return request.

Post calling the customer service desk multiple times I was connected to Mr. Amarjeet Arora who stated that the carpenter has only reported that the product is non-repairable and He (Mr. Amarjeet Arora) decided that the damage is due to normal wear and tear.

I find such statement to be epitome of high-handedness and arrogance and I’m surprised at the confidence with which the staff make such remarks. The carpenter clearly said that product can be repaired but it would crack again as it would keep expanding. As such, the statement being made by Mr. Arora is a blatant lie.

Moreover how can someone sitting in office, without consulting the carpenter decide on the reason for damage of the product.

The product is unused as it is being used only as a corner-table to beautify the house. I have a separate center-table which is also purchased from pepperfry at the same time (refer the same order id). Being unused, except for the expansion and visible cracks; the product is still in immaculate condition and the shine of the product is also intact.

Basis my experience I’m compelled to believe that product automatically expanding within a couple of months is normal for pepper-fry quality expectation. Also each time I call the previous complaints are closed and shown as resolved and a fresh complaint is logged. The online ‘escalate to founders’ function does not work.

I’m shocked to be recipient of such product and service quality from a company of this repute. Hoping someone addresses my issue satisfactorily before I’m compelled to seek suitable recourse under law.

Thanks,
Snowin Dsouza