[Resolved]  Pepperfry — Bad Support From PepperFry

Address:	560102
Website:	www.pepperfry.com

Dear Pepper Fry,

I am reaching out to you as my final attempt to try and talk to you as your customer. I am extremely unhappy about a product of yours the sofa ordered with order number[protected]. Initially itself I was unhappy about the product since it did not support my back properly, I requested for a refund, you informed me that the refund is only for damaged items. agreed, the next, the first day during the installation of the sofa, the leg of the sofa came off and the carpenter fixed it saying it was a one off case. Now after a few more days the legs have started to bend. I have attached the photos of the product in bad shape and informed you via proper channel to change the faulty item. I was treated coldly and was not helped in any way. I called your customer support hotline and I was plainly denied any support even with carpenter informing me that i should have read the terms and conditions and they will not support me in any way. I really want to know what is your business model. Deliver the product to customer and pray that the furniture does not have any problem for 7 days and after that wash off your hands after 7 days ? Cmon .. in this day and age of online shopping and e-shopping you guys are a case study of how not to support customers.

I mean who does not want to support their customers and leave them in the dark with the kind of products that you deliver. I have used urban ladder to purchase my furniture as well and you should learn something from them about customer support. The product has a slight blemish, they take it back and deliver a new one. You guys are unbelevably non-customer centric when it comes to providing sevice to customers.

Regards,
Anand