Pepperfry — cancellation of order[protected] without customer consent

On aug 23rd i placed an order for zurich fabric lounger with two manual recliners in beige colour by hometown on pepperfry, order no[protected] the order was confirmed and the delivery was promised between 20-24th september on the website. I opted for merchant emi and the first emi also got deducted. The product was not delivered also no intimation about the delivery dates was updated in the website, after several calls to the “worlds worst and damn rude “ customer service stated that the product will be delivered by october 12 also received email confirmation on the same. However, on the website it still showed delivery times lines between 20-24th september even on october 2. On october 3rd i received an email stating order cancelled and refund initiated without any reason mentioned. No confirmation from customer was taken for cancellation and refund. When i called to check the same the representatives were very rude and gave misleading information. No thorough background was done before cancelling the product. One of the representatives accepted that it was their mistake that they initiated a refund and nothing can be done.
I waited over a month and i wish to receive the product.
If no action taken, i would file a case in consumer court.