[Resolved] Pepperfry.com — Use of MDF in "Aura Solid Wood Study Table in Provincial Teak Finish" | |
I complain on Pepperfry against order no[protected] about (1) Color mismatch (2) Use of MDF in "Solid wood study table" https://www.pepperfry.com/aura-study-table-in-provincial-teak-finish-by-woodsworth-1620923.html?from=vip_...⇄ I followed and by sharing pictures with Ms Arrzoo (To whom my ticket assigned) for more than 10days and get back to me that there is no colour mismatch and Pepperfry has mentioned "solid wood" as the primary material, I asked where did you mention MDF as secondary material ?? There was no answer. I asked where did you show a picture of MDF on the website then she horrible replied that Pepperfry will re-design the website as per the material used in the picture. I requested to return the item but Pepperfry denied this. I am requesting everybody to avoid Pepperfry because of their return policy as well as horrible customer service. Also, it's not a study table, an adult person thighs would not be able to go inside the table with the normal chair because of the table low height. Regards, [protected]@gmail.com Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support May 15, 2021 Pepperfry Customer Care's response Dear Manish, We certainly do not intend to upset you. We are getting this checked with our team internally and will revert to you soon.Regards, Team Pepperfry Verified Support May 15, 2021 Pepperfry Customer Care's response Dear Manish, We are getting this checked with our team internally and will revert to you soon. Please allow us some time to check the concern and get back to you on this.Regards, Team Pepperfry | |
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