Pepperfry — deficient supply of items ordered : lamp holder : upper portion missing

Hi,

Shylesh damodaran here.

I had purchased cream iron and jute drumshade floor lamp by lavish vide invoice a: 1991 order no :[protected]ll1486649-s-pm13828 dtd 9.9.2017. I received the parcel on 14th and had a cursory look. I found that there were three parts. Base, rod with an adaptor like item attached to it and a shade. Since, the adaptor was fully covered with a perforated material, i presumed it was complete. Since the item was to be used for diwali day, i did not dismantle the entire cover.

Now, when i wanted to use the shade, i opened the entire items and found that the rod was having no bulb nor the upper portion of the adaptor which was to be used to fix the lamp shade.

I contacted the local pepperfry studio in ahmedabad from where i had placed the order, but they showed their inability to help me in the matter. Then i contacted the helpline toll no and they too showed me the inablity to help me since it was a policy matter not to entertain any complains after seven days. I asked them to take up the matter with the senior. I gaot a call supposedly from a manager who too sang the same song. I told him that it was my mistake iln not seeing the entire items in 7 days and reporting the defects, but at the same time u cannot absolve yourself from the responsibility of providing me a defective item (Only the upper portion of the holder is missing). The manager categorically told me that he could not help me and the second stage was to complain before the founder. Hence, i am forced to approach you for the redressal of my genuine complain.

It may be a very small part for you, but for me, it is a vital part without which i cannot use my lamp shade.

You are requested to kindly arrange to supply me the upper portion of the holder at the earliest.

Regards

Shylesh damodaran.
Mob: [protected]
[protected]@gmail.com