Pepperfry — hayao 8 cube bookshelf in wenge finish (order id:[protected]

Address:	Mumbai City, Maharashtra, 400701
Website:	www.pepperfry.com

Based on my past experience (each time it was horrendous, first waiting for endlessly for the delivery and then followup rigoreously for the carpenter to come and assemble the items orders) this time I wanted to ensure the product delivered will be verified by the carpenter so that later he would not take money from customers stating few parts (Nuts/Bolts etc) are missing, hence customer is being charged.

I placed order 15 Aug 2018. (Even there was fraud - first the delivery date was given as next day, and the prize was shown different), but when I placed the order (Made the payment), I was shown higher price and also the delivery date was shown one week later.

17 Aug: I was given a call regarding the delivery of the book shelf I ordered (Order Number[protected], that the delivery will be made on 18th Aug (Sat) he said the standard delivery time is between 11-4. I requested him, as I will have to go out, I requested him to arrange for the delivery before 2pm for which he agreed.

18 Aug: I got two sms, one was the contact number of the person who would deliver, and the second number was the carpenter. I tried calling both these numbers but the numbers were either constantly busy or they were rejecting my calls. At 1:30 the delivery person received my call and said he is in Nerul and by 4pm he would be able to deliver. I told him about my request to delivery by 2pm as I had to go out. But as usual, these are group o[censored]nethical and unprofessional goons said he would be delivering only by 4. Then I told him, since the carptenter is not picking my call, I asked him to co-ordinate with him and get him along which he agreed. But despite of me waiting, he did not deliver, he stopped picking my calls too.

18 Aug: I called customer care and spoke to Valencia Miranda, who seemed a complete new staff, she neither had capabilities to understand nor provide a clear answer. She assured me she would be ensuring the delivery and assembling would be made on 18th. I told her if it does not happen, then I would like to cancel the order. I asked for the manager for which she said Manager would be calling me next day, until date I havent received any call from anyone.

21 Aug: I received a call from someone informing me about the delivery of the shelf to be made on 22nd, for which I replied him, since 4-5 days I am told the same thing but sofar the delivery and assembling has not been made. He said he would do the delivery by 22 Aug in the first half, for which I agreed.

22 Aug: The delivery person called me at 10am asking me if he can deliver the box before 12, for which I replied him, I want the carpenter to check and confirm that all the parts are there, only then I would be confirming the receipt of the order. He replied, the carpenter is local carpenter and would be available in 30 minutes. I told him - it is standard statement I hear each time but in reality it will be then left on the mercy of the carpenter to decide which day and time he would be interested to visit and do the assembling. Hence I asked him to come along with the carpenter by 12noon.

22 Aug: The delivery guy came at 11:45 but carpenter was not there, he again started telling me the same story; 'The carpenter is on his way, he will be reaching in 15-20 minutes' for which I asked him to wait for 15-20 minutes so that he can check and I then confirm the delivery. He said he has to make delivery of other items, but I told him you may leave the items and come later to take my signature, by then the carpenter would have assembled. Then he called the carpenter and I could hear their conversation - the carpenter was not in a mood to come that day, but the delivery man said the carpenter is coming in 30 minutes and asked me to confirm the receipt, I still refused saying - unless I ensure the packed box is not damaged and all parts are availble, I can not confirm. I also explained him the last few horrible experiences I had with pepperfry. He then took the box and said by evening he would be delivering the same. But since then nothing has been done.

This is truly frustrating to see a group of thungs taking customers for granted, they neither understand customer'r pain, and a group o[censored]nprofessional support staff truly frustrating customers. It is more than a week and I still have no clarity about the refund. I approached police commissior who suggested me to approach consumer court as they usually do not handle such cases, I have lost 5 days waiting for the delivery and assembly from pepperfry. I wonder a brand like pepperfry is doing this.

I want a complete refund for the order I placed and paid the payment. Not ever would I be approaching pepperfry for the past experiences (Consistently unprofessionalism and unethical)