Pepperfry — King size bed along with mattress - order no[protected]

Address:New Delhi, Delhi, 700039
Website:www.pepperfry.com

Purchase : king size bed and king size mattress

Issue : mattress not fitting in the bed groove

Product description of bed clearly mentions the appropriate measurement of mattress and the suggested one was purchased from pepperfry itself.

The mattress is around 78 inches in length, while the bed groove where the mattress is supposed to fit is around 75-76 inches.

Please provide a resolution. I have also taken a video of which the link is as below. You can also speak to the carpenter who had assembled the bed.

https://drive.google.com/file/d/0BzfgnyZfXp_TNHQxZ1BlZi1VRVk/view?usp=sharing

Delivery on 9th april :
Issue raised on 10th april
Details sent and re sent on 12 april
Called up customer care again after a week - assured of a call back - no call back till date
+1 photos
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[protected] order ID

Have order it before 15 days. No communication from pepperfry. Product not even shipped till now

Product - Retro phone

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