[Resolved]  Pepperfry — Misleading Advertising- Cashback Scam

Address:Bangalore, India

With regards to the Pepperfry Flash Sale using the coupon code "Flash"
The advertised message says 100% cashback (see first image).
I even asked the Pepperfry customer service if there is any catch or hidden clause before making the purchase on order.
And I was told there is none and that within 24 hours the refund would be made on my pepperfry wallet.
Tried looking for the terms and conditions which I could not find anywhere - I'm sure its hidden somewhere on the app - but I was told it should be at the bottom of the home page, so I looked here and in some other parts of the app. Could not find it.

Now after the so-called "cashback" has been credited I'm told
It expires in 7 days
It can only be used against 20% of the item or for INR 2500 per item - whichever is less.
Which means to use 16, 838 credit (supposed to be cashback) I have to buy items worth 84, 190 or more from Pepperfry.

This is not what "cashback" means. This is a discount coupon with a Lock In and using terms like cashback is just misleading the consumer.

This is extremely disappointing from a trusted company like pepperfry, and is the kind of behavior one expects from a small scam website, not Pepperfry.
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Sep 4, 2022
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2022
Pepperfry Customer Care's response
Dear Divya, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
Regards,
Team Pepperfry
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