Pepperfry Complaints & Reviews

HI,

I ordered a bed and mattress both bough form pepperfry on 4th April 2023. I have received the bed on 6th April and mattress on 11th April
The mattress was bigger than the bed and on the same day i reported the situation to the pepperfry customer care with photos. After that I have been asked to provide video with measuring tape and some more photos which I have provided on 13th April 2023. then I have been told my issue will be resolved in 48-72 hours.. and till today 5 days later there is nothing has been done from pepperfry or mattress vendor. on17th April I had a long call with customer representative from pepperfry who assured me she will get back to me within 24 hours. But today even I called them twice and there was no response from their side.

It is harassment and a very bad experience from pepperfry customer care, as there is no other authority board sitting in customer care who is monitoring the response. Now I would like to cancel the bed and create a new ticket for bed refund. But at the same time, I would like to put this issue in consumer court. requesting consumer care society to help in assist with the same.

Thanks,
Saurabh

My name is Mrs. Bini Mathew and had purchased a bed and mattress for the first time from Pepperfry store at Velachery, vide order number[protected].

We were helped by Mr. John from the store, who was very helpful and guided us. We were to pay full cash for the purchase, but he informed us of emi options, which were of nil cost. We decided to avail it, after being assured that there was no cost in having it converted to 6 month emi.

After availing it, after two days, the credit card Bank, ICICI Bank, informed of a processing fee of INR 199. On raising this with the Pepperfry store, I was informed by Mr. Jagdish, that this is a Bank induced cost. When i asked him why this was not informed, he reverted by saying that it was charged by the Bank and not by Pepperfry and hence, was not informed to us. I told him that when you are advertising an EMI scheme for a product purchased from the company, it is their responsibility to inform on all costs involved, including interest and any fees, but he kept on stating that they are not responsible for charges levied by Bank They are not willing to accept that when EMI is availed through them, they are responsible to inform consumer on all costs and charges, and that Bank is responsible only if we approach the Bank to convert a purchase to EMI Plus, Bank is even charging GST on the interest from my account, despite the interest being absorbed by Pepperfry and which is an additional cost. Repeated mails to Pepperfry customer care has led to same response that they are not responsible for informing their clients on costs of their Banking partners. This has led to me being charged in excess, due to the fact that Pepperfry was not transparent and withheld information on the EMI costs that was being offered by them. Please help to address this matter and company to be highlighted on the need to inform client on all costs for schemes that they are advertising.

I placed an order with Pepperfry on 12 April 2023 with an amount of 44844 Rupees. As a part of their “CASHBACK OFFER” i received 8338 credits. The site claims that 1 credit = 1 Rupee. The credits also had an expiry period of 14 days. However when you try to use the credits to place an order, you are only allowed to use credits worth 25% of the price of the product you are trying to purchase. The hidden terms and conditions don’t end there, the maximum credits used per transaction are only 500. Which means i will have to place a minimum of 16 orders from Pepperfry each with a minimum value of 2000 Rupees, for the credits to be actually beneficial.

After finding all of this out I cancelled the order in frustration of being cheated. The scam doesn’t end there, you are levied a 2.5% Cancellation Charge for cancelling the order. I cancelled the order within 30 minutes and i was unnecessarily charged a fee of 1122 Rupees. Why should i be charged when none of the “Cashback” usage policies are clearly mentioned while placing the order, or even in the confirmation mail you receive after placing the order.

This “CASHBACK SCAM” is meant to trap users to buy expensive furniture and get stuck in a relentless cycle of buying from Pepperfry.

I am very badly trapped and deceived by pepperfry team.

I bought lots of furniture for my new house. Had issues with all products. It seems like all used products are getting sold by pepperfry.

I raised issue regarding Virsko leather upholstered armchair in brown by amberville (order no[protected]

The legs had cracks and were also unbalanced. Also the leather had many wrinkles and scratches. By looking at product, it clearly looks like a used product.

I raised many complaints for which they took chairs for repairs. They are so unprofessional that they painted the cracks and send it to us again. On raising complaint again, they took the sofa again to repair. I have been trying to get resolution since 2 months, but didn’t get any reply.

The customer care either don’t call back or just gives excuses.
They also don’t reply on mails.

I am totally blank what to do. The total cost of the product is rs 65000.

I feel it is a complete scam. They do Nice sale advertisements but don’t have any quality check. And complain, return or refund mechanism is just an eyewash.

I strictly recommend not to buy any product from pepperfry.

Hi Team,
when i have purchased a product " Vesta study table " from pepperfry they said if any defects on the table they will replace the product.
There are huge cracks appeared last year on the table after file a complaint to customer support team they have asked to share photo and the technician visited and confirmed it is not repairable they exchange the product by the time the replacement product came to Bangalore warehouse i have went back home due to medical reasons so they have closed the case and now after asking the pepperfry team to send the replacement product to deliver they has sent technician again and technician said they will replace the product but today the customer support team has not agreed to replace instead of getting the product repaired.
The team is so unprofessional with a brand like Pepperfry.

Hi Pepperfry Team, Order Id:[protected]
Monet Leatherette 2 Seater Sofa in Beige Colour

I am really disappointed the way your customer care team has handled the issue. There is a manufacturing defect in the delivered product and its been more than 15 days but pepperfry team just keeps telling me that within 24 hours it will be resolved. But after every 24 hrs again 24-48 hrs are added. Its just running in a loop.
The technician visit arranged by your team also happened 15 days back where Pepperfry’s technician himself agreed that there is a defect and it should be returned. Still there is no action taken, every time I myself have to reach out to customer support who are not empowered to do anything else other than adding couple more days for resolution.
It has been going into a loop, I think thats the strategy of Pepperfry team, one day the customer herself will give up as no one has so much of time and energy.
Please check this issue on priority

We have given our flat interior work at pepper fry, gachibowli hyderabad. We have ordered in January 2023. There is no clarity of time line of work to be completed. Nobody from pepper fry team is responding. Neither they attend the calls nor respond. We have paid the whole amount for the interiors.
Still there is no clarity when they will complete the work. Its been more than a month they started the work. Still not yet completed. Kindly request the team to take forward and fasten the work.

Complaint f the chair delivered
Date of order delivered " 30/09/2022

Needless to quote one of the worst customer care service of the brand. I knew must be quite a habitual for the brand as while going through " consumer complaints website" see numerous issue against the portal, really cursing as what compel us to buy furniture from the site . However as a SOP, being a second phase of escalation chart to opt for the option .

Synopsis :-
Pathetic customer care interactions / no call back for weeks / even had to change mobile number to ensure call back
Engineer visited after complaining for broken chair.
Admitted by the concern visiting, that issue is associated with poor manufacturing quality and defect .
The photos shared with the brand of the commodity.
No resolution provided till time and on the top of that customer care interacted into from different number put all blame for the broken on us to escape liability.
He was singing a different tone from the technician visited.
Where is the guarantee / warranty policy standing of the company don"t know ?
Soliciting help in the concern

I purchased a bed from pepperfry in Jan which they were not ready to cancel earlier then this bed is broken and they are denying service as my location is changed but I am in same city just 2 km from pervious location and bed is in warranty and they never told that they will give service on same location as delivered neither its written in terms and conditions when I asked where it's written they said they dont mention its policy

Hi Team,

I bought King size bed after visiting the studio, trusted you guys and booked it.

It got delivered on time but of poor quality.I haved placed return request and it is still pending from last one week .

Simran Rasika case manager just delaying the things.they are not properly responding and they have asked for another 24 hours.seems that will not help.

Is there a way can some one look into it and I can get my money back.

Sorry to say this, it's really worse experience that I had with Pepperfry.I will never ever buy from Pepperfry.

Last help take.return request and reimburse my amount.

Thanks,
Naveen.

Hi Team,

I bought King size bed after visiting the studio, trusted you guys and booked it.

It got delivered on time but of poor quality.I haved placed return request and it is still pending from last one week .

Simran Rasika case manager just delaying the things.they are not properly responding and they have asked for another 24 hours.seems that will not help.

Is there a way can some one look into it and I can get my money back.

Sorry to say this, it's really worse experience that I had with Pepperfry.I will never ever buy from Pepperfry.

Last help take.return request and reimburse my amount.

No questions asked on return 😅

Thanks,
Naveen.

Order ID[protected]
am having the most horrible experience with Pepperfry. I had placed a return request for a folding bed due to safety / stability issues. They asked me to send videos of the same. I did so on 25th Feb. I was asked to wait for a callback from the "Merchant " since then. From that day there is absolutely no response. Why and how should I track Their merchant and how long will he take to respond to me?
Why is the onus on the merchant? And how long is their Tat of 72 hours going to extend?? It was 8th March already.

The product is unsafe for my senior citizen parents due to stability / safety issues. Pepperfry is not taking it back. I am unable to buy a safer bed for them also due to the space taken by your product.
They sent carpenter who said the bed was not assembled correctly. There was no manual given. The carpenter hammered the bed clamp and said use the bed for 24 hours and let me know. But even before time is over he filed a case closed report. We have called him well before 24r hours citing the same stability issue. But no response.

Case manager closed the complaint on 17th March. We sent video also.. He said he will open the complaint but failed to do so.

Now they call And say that we cannot return the product. A wall support is necessary while buying a bed and that's common unwritten pre requisite.

I. Am. Stuck. With an unsafe product

They have taken a loyal customer and her grievance for granted. The time lag, the sheer silence from pepperfryr team for a Resolution is horrible.

Hi,

Pepperfry is not refunding my amount, I am calling and sending email them but they are not responding. They have not initiated my money from last 1 month.

Please help me to get my money.

Regards,
Sakshi Bansal

Damaged product was delivered. I called customer care and they explained the return process and scheduled a pickup. But no-body from Pepperfry came to pickup. I am following with the team since last 4 days and Pepperfry team is not scheduling any pickup and take back the damaged product and refund, . Complete lack of communication and total lies from the reps.

Just give me my money back and i will throw it in the trash if you dont want it back...

Service Interaction number SE[protected].
ORDER ID:[protected]

ITEM NAME: Potter 2 Tier Book Shelf in Wenge Finish

SKU: FN1896815-P-WH5046

Pepperfry is spamming with promotional SMS. There is no mechanism to unsubscribe from promotional list. Website also not providing any information about it.

I had ordered a product in 2019 and due to issue in product quality, i requested to refund the amount. However they refunded in my pepperfry wallet. When crosschecked i was informed there in no option to refund in original mode of payment. And i can use this amount and it is safe in pepperfry wallet. Amount was nearly 10000 ₹.
Due to covid and other personal issues i was busy and occupied. Now when i opened my account i see that almost 90% of refund amount is expired. What ? How can you expire the amount which is mine ? It was not pepperfry amount … its mine and you dnt have rights on it .. I understand cashback amount getting expired and thats is fine but refund amount is not acceptable… Pepperfry does not have any rights on my amount .. on checking with customer care they simply said that refund amount will get expire in 3 years… seriously? And if thats the case why dnt i was informed earlier ? At first place you cant expire my amount. Rather u can transfer to my bank account… This is fraud .. all my trust on pepperfry is broken and request other to not to join with this fraud company and burn your hard earned money … I need a solution on this Pepperfry

I purchased one product "May 6 Inches Memory & HR Foam King Size Mattress by Clouddio" from Papperfry on October 11th, 2022 and have been attempting to return this product while filing multiple complaints with the Papperfry customer service team with no success. It has caused me serious back pain, and I have a gaping problem in my spinal nerve. The mattress cost me a lot of money, and it caused a spinal nerve infection in my back. I'm hoping you'll be able to recognize my issue and send back this useless item.
Below are the old case numbers for reference.
SE[protected]
WR[protected]
EM[protected]
EM[protected]
EM[protected]
EM[protected]
Order No:[protected]FU1925331-P-WH25491-78X72
Product name- May 6 Inches Memory & HR Foam King Size Mattress by Clouddio

The childrens sofa material is defective and has caused severe allergies to my daughter.

I am unable to return online. Return feature on the website doesn't work. I have been emailing and calling them all day and I am told that the item cannot be returned.

my order number is[protected]

I have received a manufacturing defect product, it is not balancing. The product is totally different from the website as shown. Not Pepperfry team is not responding to my problem.

On 12th Feb'23 I had booked "Specchio 2 Door Wardrobe in Seasons Dark Finish by Varanda Woods" Order no.[protected]. On the morning of 27th Feb'23 I received the delivery of the wardrobe (unassembled) and in the evening a carpenter visited to assemble the product. Same day the carpenter identified that 1 part was missing and the moment he realized which part was missing he did not check the remaining parts. After multiple follow ups, I received the replacement on 14th Mar'23 and on 16th Mar'23 new carperter visited to realize that there is another part which is incorrect. Now another 3 days have gone by and I have had no proper response from the customer service team and everytime they call up, they tell me that they will get back to us in 2 - 3 days.

Request: I need a full refund in my bank account and compensation for this experience