Pepperfry — Misleading advertising - Cashback scam

Website:pepperfry.com

I ordered an ergonomic chair on pepperfry for Rs.14k and I was supposed to get a cashback of around 6.6k to my pepperfry wallet.

This happened to me even after I went through all the policies and scoured through most terms and conditions before ordering. I will not accept it if pepper fry show me some T&C from some corner of the site because they have intentionally kept it hidden somewhere.
My problem with this "scam" is:
1. They never mentioned anywhere that the cashback I get will be expired in 1 week
2. That when I order something now, only 20% of that cashback money will be considered and rest should be my money

After ordering this I cancelled my order within minutes when I learnt about this. Now I will be losing 2.5% of the money I paid as well.

This feels like an intentionally set up trap that pepperfly has neatly planned. And I'm sure Pepper fry is making a lot of profit from their 2.5% deduction as well

I am a student that saved up my money for years and I worked hard for it. Even the 2.5% they are deducting from me is a very big amount for me. I am extremely disappointed with whatever pepperfry did to me and will continue to do to other customers.
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Pepperfry customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2022
Pepperfry Customer Care's response
Dear Customer, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
Regards,
Team Pepperfry
Sep 12, 2022
Updated by sethu_1
This is my order ID:[protected]
I have received a refund but I was deducted 2.5% of my money
I understand the cancellation policy but I need the 2.5% back because it was not my fault, it was Pepper fry's fault for misleading me.
I'm sure there was no logistic inconvenience either because I cancelled minutes after I ordered
I appreciate the customer care for getting back to me.
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