[Resolved]  Pepperfry — Non delivery and delay in refund pathetic customer care & delivery system

Address:	411048
Website:	pepperfry.com

With great pain, we are writing this email for exposing this pepperfry.com pathetic customer care and delivery system as they are continuously running advertisement so there will be many others people also like us who would have become trapped and going to become in future. we ordered through order no.[protected] a tv cabinet however followed them continuously by phone & email but first they said that it's in mumbai warehouse which should take hardly few hours or 1 day to deliver pune however after continuous follow up to their customer care, we got mentioned below email on 30th October that they will refund our money back if they will be unable to deliver till 31st October but still till today there is again they are just promising to deliver our order instead of refunding our money. and only promise, no mentioning of delivery schedule or anything related to it... we just moved to new residence and kept tv on floor as waiting for tv cabinet to use. It's not only the money we paid but the harassment going through as we need to follow them by phone calls and emails continuously and most of the time their customer care put us on hold for long time and then come up with same message that our order is lying in mumbai warehouse. we now feel that they are playing with us and not serious to take care the customer or not having the capacity to handle such a delivery system. we only wish to spread awareness and expose their approach to people who might be going to buy their product online and then suffered like us. trialling emails: herewith also pls go through trialling email with pepperfry customer care and our order detail as a proof. regards, Lata / Deepak Sundrani Cell: [protected] / [protected] PUNE. [protected] Forwarded message[protected] From: "Pepperfry Support" Date: Tue, Nov 3, 2015 at 4:21 PM Subject: Your Pepperfry Order no.[protected]FN1253219-Z-WH5046 To: "[protected]@gmail.com" Hi Lata, Thank you for contacting us. We regret for the delay in sending your Pepperfry order no.[protected]FN1253219-Z-WH5046. With regards to your request kindly be informed that we had escalated the issue with our relevant warehouse team and request you to allow us 24 - 48 hours to provide you with an update. We appreciate your patience and understanding in this matter and will ensure that your product reaches you at the earliest. We again apologize for any inconvenience that this delay may have caused. You are a valued customer, and we are committed to providing you with the best service possible. For any query or assistance feel free to get in touch with our customer support team on[protected] or write to us on [protected]@pepperfry.com and we would be pleased to assist you. Thank you for choosing Pepperfry.com. Regards, Rizwan Team Pepperfry [protected][protected][protected] From: [protected]@gmail.com Sent:[protected]:26:05 Subject: Re: Your Pepperfry Order #[protected]FN1253219-Z-WH5046 Hi, Today is 2nd November and there is no delivery of our order so as you committed please, i was expecting refund of our money but still not yet received our money. It has been already a great pain, pls refund our money immediately and not to wait us any longer. regards, Lata S. Cell# [protected] On Fri, Oct 30, 2015 at 10:26 AM, "Pepperfry Support" wrote: Hello Lata, Thank you for contacting to us. As per our telephonic conversation we would request you to kindly wait till 31/10/2015. If we unable to get it delivered by 31/10/2015 then we will go ahead & initiate with the refund request & cancel this order. For any further details feel free to contact our customer service at 022 - 6157 6157 in between 9am to midnight or you can chat with us on Livechat or write to us at [protected]@pepperfry.com . Thank you for choosing Pepperfry.com. Regards, Anwesha Team Pepperfry -- [protected] Forwarded message[protected] From: Lata Sundrani Date: Thu, Oct 29, 2015 at 8:41 PM Subject: Re: Pepperfry.com : Order Confirmation[protected] To: [protected]@pepperfry.com Hi, This is regarding our order no.[protected] which was supposed to be delivered by 27th October, 2015 however till today 29th October, there is no news, no follow up from your side to know whether you are delivering it or not. this really a great disappointment in first time transaction with you, i called several time from last few days but there is not a single response about the delivery of our order. your customer team on phone is telling us that it's in mumbai warehouse but pls inform how much time it takes to reach pune which is hardly 3 hours away drive??????????/ now we are loosing our patience and will be unable to wait more without you give us confirmed firm date of delivery and will be forced to cancel the order and ask you to not only refund our paid money but also will never recommend your name to anyone and will also write review about you accordingly which you can understand how much valuable in today's online business. looking forward to hear you immediately with solution. Regards, Lata S. Mobile: [protected]