[Resolved]  Pepperfry — pepperfry is putting false information on delivery status for order number[protected]

I Ordered Novella Series-09 (Set of 4) Plastic Chair in Bright Red Colour
By Nilkamal from Pepperfry site on 11th September 2019. I got a mail from Pepperfry on 25th Septemeber 2019 that it will be delivered on the same date. Till 6 pm on 25th September, item was not delivered. I called Pepperfry delivery person (contact shared by Pepperfry) at 6 pm and the delivery person told me that they have not loaded my item in the delivery truck as they are Lonavala for delivery on 25th Sep. They will deliver on 26th Sep 2019. Till date Pepperfry hads not delivered the item.
I got a mail from Pepperfry on 25th evening stating that: "Novella Series-09 (Set of 4) Plastic Chair in Bright Red Colour by Nilkamal :- We could not reach you as scheduled on[protected]. Please call us on[protected]."
Which is false. I called the call centre on 26th Sep and they told me that Delivery boy came to our place and not could not deliver as we were not there, Which was again false.
I told call centre to log my complain at 10:15 pm and found out in my call again at 11 pm that no complain was logged.

Please Escalate the ask Pepperfry to not do this again to cover up the delay in their delivery so that they so 100% SLA on delivery in the system.