Pepperfry — Pepperyfry sent my damaged goods against my order.

Address:

Chennai, Tamil Nadu

I have ordered through pepperfry.com for the Picano chair - 2 nos, paying Rs.4300 online on the 20th Jan 2014. My order No. is[protected]. On 30/01/2014, I received the parcel through the Blue Dart Courier service. While I unpacked, I was shocked to see one chair damaged very badly and the other one was also looking quite old & untidy. Immediately I called up Pepperfry Customer care and conveyed the details. The same day I have also emailed all the photographs of the condition of the consignment received. Though there was a Customer relation Manager Ms. Suchitra who was assigned for my order, when I tried to reach her several times, I got only a recorded message that either she is busy with some customer or out of office. There was no clear feedback as to what is the status of my complaint till 1st Feb 2014 where I received a mail from Ms. Suchitra stating that she was trying to reach me and asking for what needs to be done. I have asked her to suggest a suitable action for my loss of time, money and mental peace. She came back on phone only on 6th Feb 2014 and demanded that if I need replacement, I need to send back the chairs first to them and after 20 days they would ship the replacement or If I claim replacement, they would do so only after taking back the products from me. When I have trusted Pepperfry, paid the full amount & waited for the delivery, I should get the replacement or refund first before taking back the damaged goods. But my request is denied bluntly. This is my first transaction with PEPPERFRY and I am strongly of the opinion that I have fallen in the trap of a fraudulent online shopping company.