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[Resolved]  Pepperfry — poor quality prestige mixer delivered

I placed an order for a Prestige Mixer Grinder on Pepper fry online on 5th Jan 2018. Details of the order are as below -
Invoice No - 17-18/559
Order No[protected]AK1649218-S-PM19514
Retailer - Mahalaxmi Emart

I Purchased the product to be used in my new house in March. When I opened the product to use on 5th March, I see that the product is of a very poor quality. I have attached pics of the mixer jar which is rusted. I doubt if prestige will manufacture such poor quality products. I suspect a duplicate is been sent to me. I raised this issue with the customer care and they couldnt help as the order was placed in January. Since the product is still under warrenty, I will want an explanation and replacement with original product.
poor quality prestige mixer delivered
poor quality prestige mixer delivered
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Apr 22, 2018
Complaint marked as Resolved 
Mar 09, 2018

Complaint Status

Pepperfry customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2018
Pepperfry Customer Care's response
Dear Sendura,

Apology for the hassle and inconvenience caused to you. Please share your order # to investigate and provide appropriate resolution on the same.

Regards,
pepperfry
Complaint comments  1 CommentShareTweet

Comments

I want to cancel an order ( no[protected]
I do not know who has placed the order and i neither need that product.
Have tried to contact them several times but they are not assisting with it.

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