Pepperfry — product not delivering after holding amount for 1 month

Address:

Dehradun, Uttarakhand, 248001

I purchased king size double bed by nilkamal from pepperfry on 30th sep19, it was suppose to be delivered by 18-22nd oct 19, after 22nd oct when not received any update i made a call they assured it will be delivered by 28, again when not delivered and asked they said finally it will be delivered by 31st, now i get a call and they say its damaged and product is sold out so cant delivered. How would you like to receive refund, they have held up my amount for month and now saying cant delivered, not acceptable. They have litterly mentally tortured during this period. Overall process was quite fake, as they kept delaying and later refused to deliver.