Pepperfry — purely a scam

Address:	Mumbai City, Maharashtra
Website:	www.pepperfry.com

Its about rhombus study table which i purchased from pepperfy.com

- i ordered study table on 12th march 2018 through pepperfry.com (Orderid[protected]
- i was notified tentative date for delivery is 19th to 25th march, but i didnt received it.
- between 25th to 30th march i chased up multiple times with pepperfry and they always made fake promises that product will be shipped by next day. I raised request (Verbally) with them for refund but support person denied.
- i waited patiently and after more than a month i got my delivery on 14th april 2018, i received my order, but to my shock it was damaged. I have raised refund request from the website on same day.
- i waited for them to connect within 48 hours, i gave call and i got response from refund manager (Gayatri) stating they won't be able to refund since it is covered under hometown warrenty. Here are my points on which i argued with gayatri
- nowhere it was mentioned that item doesn't qualifies for 7 day easy return policy
- i have to deal with back and forth with pepperfry and hometown for my refund. It had costed me my valuable time and peace.
- now damaged product is lying and taking up space at my home as i had already purchased study table from local vendor.

I feel cheated with pepperfry and i won't recommend my friends and collegaues to do any kind of shopping from pepperfry website.
I would like you to take serious action against this request which has caused so much problem to me, kindly revert by when i can expect my refund and we can close this complaint.