Pepperfry — Refund not initiated still

Address:

Bangalore

I have cancelled below order with pepperfry and they mailed me that refund rs 7189 will be initiated within 48 hours. It's been one week and there is no update on it. They straight away close ticket if it is escalated without resolving it.

Tem name :
Florence study unit in wenge finish by hometown

Order id:[protected]

Sku fn1638830-s-pm33857