Pepperfry — refund of amount against my purchased id no:[protected] for supplying old dated poor quality tupperware containers.

Address:	Tapi, Gujarat, 394651
Website:	www.pepperfry.com

This is with reference to my purchased id no: 30353835 dtd:[protected] from m/s pepperfry online shopping for 2no tupperware containers. This tupperware containers were shipped via delhivery courier with taking id[protected] and received by me on 09.11.2017. After opening the box it was found that the product looks old, odd in size and poor in quality. The issue was immediately taken up with m/s pepperfry customer care and request was raised for return of this the product since i am not satisfied with the product, but customer care department has not approved my return but supported the supplier. They thought the customer satisfaction is not important to them.

The issue was again taken up with m/s pepperfry customer care and requested for return. But unfortunately the m/s pepperfry customer care was adamant for return of this product. Hence i was forced to raise consumer complaint.

To resolve this issue once for all i kindly request the following i) please make arrangement for collecting the product from my address or i will send the product to the supplier. Ii) after receiving the returned product please issue the refund of the items and courier charges if sent by the undersigned.

This will resolve the issue once for all. Hoping for positive action from you considering the seriousness of the issue.

Damodar shanbhag