[Resolved] Pepperfry — refusing to take return of the product

[Resolved] Pepperfry — refusing to take return of the product

S shalini christina from Vellore, Tamil Nadu Aug 31, 2017

We bought a 2 door wardrobe for which 2 boxes containing the wooden planks (Before assembly) were sent to us. The same day a carpenter arrived for assembling the cupboard. He started assembly and after sometime he told us that the boxes contain mismatched pieces which is the fault of packaging. We raised a return request on the same day from the order summary page. I received couple of emails stating that the return request raised, return accepted etc. I checked the same page regularly and saw that the status has been updated to "return request has been accepted. Someone will get in touch with you". But didnt hear from anyone for the next few day. When we contacted the customer support they refused to take back the product stating that the customer should have contacted pepperfry before. We followed up with the issue a couple of times and also spoke to the manager but we understood that they are well trained to refuse and point fingers at the customer. Was this information helpful? No (0) Yes (0)
Oct 3, 2017 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Sep 02, 2017 Pepperfry Customer Care's response Hi Shalini, apologies for the inconvenience caused. Request you to kindly help us with the order number, we will connect with you shortly.
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Comments

bhavana Venkata nagabhushanarao

from Visakhapatnam, Andhra Pradesh

Sep 5, 2017

We purchased a shoe rack a month ago it got completely rusted/ fungus grown. With rack coming out in pieces. They have used very inferior wood and did not processed. Very bad sale

Pepperfry Customer Care's response, Sep 10, 2017

Verified Support

Hi Bhavana, apologies for the inconvenience caused. Request you to kindly help us with the order number, we will connect with you shortly.

vikasgupta33

from New Delhi, Delhi

Sep 7, 2017

I have bought 2 products from Pepperfry through order id[protected]. Both the products table and chair were defective. When I put in a request for return / replacement they have told they are looking for replacement. I am calling them since 3 weeks and getting same response. Now when i asked to return the money there customer care executive (Priya) is saying only returns team can take the decision and full returns team is not in office. R they a chai shop or a company. What a joke. Cheaters. Either replace the product or return my money, else action will be police complaint. Do not test my patience beyond limits.

Tushant3456789

Sep 24, 2017

Hi there,
This is your valuable customer who had placed
Order:[protected] through which Duplicate Tupperware Bottles were delivered to me.
I even confirmed that these Bottles were Duplicate by comparing them with Same Tupperware Bottles of Same model no. and also by Visiting Local Authorised Tupperware Seller who confirmed that these are Duplicate Tupperware Bottles.
The Bottles you have sent me are of deteriorated place as well If I squeeze them once they will simply get Broken up.
Also you have sent me Wrong Color other than displayed on Website.
I didn't even think that am going to face such an issue and disgusting issue with one of its Best E-commerce: Pepperfry.
Thus Request you to help me with Return.
I have registered complaint to Founders & Senior's Authority but still no help.