Pepperfry — return of a product

Address:

Unknown - The vendor hides this information, Kolkata, West Bengal, 700029

Complaint against on line shopping company named “pepperfry”

Order no.[protected] for one no. Canvas drawer organizer (Sku: hc 1517422-spm 4830). Delivered on 1 may 2019

The canvas document organiser is rather flimsy. The drawers do not open easily and when trying to with one hand the whole organiser tilts forwards – so the organiser body must held with the other hand. The finish is poor

The pepperfry website allows return of items sold by it if the customer is not satisfied. However, the returning procedure prescribed by the company is made so difficult that it becomes next to impossible to return.

Firstly, reasons for the return must be stated in a format prescribed. What is more, the format given format will only accept if the reasons are uploaded in. Jpg or. Jpeg or. Png or. Bmp format. Only an expert in computer language can upload the complaint in these languages. The ordinary customer can write the reasons only in plain english and it is clearly a ploy practiced by pepperfry to prevent such customer from making a request for return.

I tried to send my return request by e-mail to [protected]@pepperfry.com. I got an automated message as under

“dear customer,

This mailbox is not being monitored..

Regards
Team pepperfry
To write to us, click here”
When i click, i get back the same form that is impossible to fill in.
The game plan is when a customer asks pepperfry to accept a return request through their website he is asked to fill in a form using. Jpg or. Jpeg or. Png or. Bmp formats. It is nearly impossible for the ordinary customer to comply without specialized training in computer language.
And, if the customer makes the same request to their e-mail id, they try to get away by saying “this mailbox is not being monitored. To write to us, click here”. When the customer clicks, he is back to square one and given the form that is impossible to fill.

Pepperfry have deliberately hidden their address, a genuine email id, telephone number or any other means to prevent customers from getting in touch with them. They do not reveal their any genuine contact detail at all except a useless format to write.

They regularly advertise their products in the times of india newspaper and i am sure that the newspaper will reveal their contact details if requested by a consumer protection organization

Ritinkar sen
Flat 2c
Sumon apartments
60/2 lake road
Kolkata 700 029
Telephone:[protected]
Mobile:[protected]
Email: [protected]@hotmail.com