[Resolved]  Pepperfry — Returns

Address:

Nagpur, Maharashtra, 440010

Dear sir,
This is to bring to your kind notice that i had purchased sgc led silver flush mounted led ceiling lamp sku: de1292305-s-pm12333 qty: 1
From your website pepperfry.com for a consid~ration of rs 6239 paid through sbi credit card of my father.
That at the time of booking the following were the terms and conditions
In case of any concerns, please send us photographs of the items to ascertain the reason for return which can be initiated from "my account" section. Once the return is accepted for refund, you would be contacted by our customer care team for product collection. You will need to retain the item with all its seals and trappings (Boxes, bags, tags, stickers etc.) intact along with the original invoice. You can retain a copy of the invoice for reference and future correspondence. For any further clarifications do get in touch with our friendly customer care folks.
Cancellations: customer can cancel the order placed with the below mentioned charges

That, the said goods are suffering from the following defects:-
(I) bad quality
That in the home page of your website you falsely represented with an ill intention to cheat public at large that easy returns without any conditions apply symbol which means you are deliberately defrauding public at large by mis representation of facts.
I have reported the above matter to you several times on chat on your website in respect o[censored]nfair trade practices if any) but despite all my pleadings you have not made good the defect in the goods (Or deficiency in services) which is indeed regrettable and highly unbusiness like. When i request you to return you refused giving me flame excuses. On account of your aforesaid dereliction of duty and failure and neglect to rectify the same i have suffered losses of rs.6236 as well as i am mentally harassed which tune to rs. Rs.5 lakhs, which you are liable to compensate to me.
You are hereby finally called upon to
(Hi) return the price/charges paid
(Iv) pay compensation for financial loss/injury/interest suffered due to your
Negligence.
In the sum of rs 5, 06, 236/-with interest @ 24% per annum within 15. Days of the receipt of this notice failing which i shall be constrained to initiate against you for redressal of my aforesaid grievances and recovery of the aforesaid amount such. Proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of the consumer 'protection act, 1986 exclusively at your own risk, cost, responsibility and consequences which please note.

Place nagpur
Dated.15.08.2016 abhishek sunil samdekar