[Resolved] Pepperfry — Worst experience from Pepperfry | |||||
Please see this mail from Pepeprfy.There is a delay of around 7 days and when i requested to cancel on the ground of delay, they said it is not possible. I want everyone to please note this and think thousand times before placing an order at ppperfry. They will only fry you, grill, increase your BP. I request the authorities tom please take stict action against pepperfry on this ground. when there is a delay from their side, why are they not cancelling the order. They want the everything in their favour and customer for them is just like a prey. Pepperfry Alert 2:44 PM (2 hours ago) to me Dear Abbas Mehdi, This is in regard to your order#[protected]FN1499468-P-WH10778 which you placed with Pepperfry. We regret to inform you there might be a delay in delivery of the Bruno End Table *** Magazine Rack in Walnut Finish by Royal Oak you ordered with us. We at Pepperfry strive to provide the best to our customers. Unfortunately, your product didn’t go through our Quality Check parameters for the product delivered by our vendor. Hence we are trying our best to minimize the delay as much as possible. However, we are compelled to inform you that there might be a delay of approx 7 days. Again, we apologize for any inconvenience we may have caused and look forward to fulfilling your future orders in timely manner. We appreciate your patience and look forward to serving you better in future. Regards, Team Pepperfry Need help? You can contact customer care on[protected] from 9 AM to midnight. Disclaimer: This is an auto Generated Mail .Please do not reply to this mail.This mailbox is not been monitored. This review is a subjective opinion of a user. Report Comment More Review Details Reason of review: Poor customer service Preferred solution: Full refund Product or service Bruno End Table Review category Furniture and Decor Was this information helpful? | |||||
Mar 2, 2017 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Jan 11, 2017 Pepperfry Customer Care's response Hi, Apologies, we will revert to you shortly on this and get this resolved.
Verified Support Jan 30, 2017 Pepperfry Customer Care's response Hi, As discussed we will get this resolved shortly.
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+91 22 6157 6157
Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
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With reference to the order[protected]FN1481799-P-WH4374, the description of the delivered product is not equivalent to the one in your website. I am not satisfied with the product. Now I want to return the above ordered item. I followed all the steps as per the return policy described in your website but there is no response from your team. From last 3 days, I am trying to contact the team but not getting any satisfactory response as well as they are closing the request. I am not getting any type of help from your team for easy return of the delivered item. Even your team is misguiding me that there is no return policy but as described in "TERMS O[censored]SE" in the website its clearly mentioned about the return and refund of the delivered item.
I am hereby attaching all the details of the product and your policy's screenshot.
Hoping for a kind help from you and your team.