RoyalOak Furniture Complaints & Reviews

I have bought Sofa recently I just used it for 4 days, the quality of the product is worst, just for sitting 10 min it is sinking back spine slowly and causing back pain, actually the store having same product but quality is different which is good but my delivered product quality is bad, this is really big disappointment, my product installation was done on 4 th August, I reached out to the customer service on 8th August complaining about...

We have booked 10" gel mattress but we have received 8" mattress and fior return they said it will be taken back in 1 or 2 days
And we have requested for return of amount and same was confirmed by banjarahills store thru mail. We have sent a mail with all details but no response and daily we r calling customer care no resolution of the issue.
I request to immediately refund the amount t as I have not received the item which...

Bought a dining set 6 chairs a month back with 2 chairs having cracks on them. Raised complaints with the support team of royal oak but haven’t heard from them. It’s been more than a week since our complain for the exchange has been raised....

I had ordered Malaysian Muar Sofa online on Royaloak website 17th July. The delivery date was 30th July. The status on the order page started showing Out of Delivery around 25th July but there wasn't any shipment tracking no.
Called at the customer care, they said it's dispatched but, they can't provide any tracking no. Was told to be rest assured for delivery on the specified date.
On 29th I get a mail to my 2nd reminder...

I have received a dressing table which has alignment issues, a chair with finishing issue and few items are not yet been delivered even after a month...

We purchased Milan Italian Marble dining set in Royal Oak Furniture, Attapur, Telangana. It was delivered to us on 15 July 2022.

The dinner set has multiple damages on it. Damage is observed both on legs and on the marble too. This was reported on the same day and complaint is raised .

A complaint has been raised with customer service. He agreed that the product is damaged. He wants to apply patches to the damage....

Received 2 damaged sofas. I have sent several emails. Still awaiting firm information on replacement. Customer support only mentioning staff will get back. But 7 days have past and no calls received and details not given on email regarding replacement.
Pathetic customer service after giving damaged items. Not even bothered to reply by call....

Hi,
I have Purchased a Product (LAZZER OFFICE CHAIR), ITEM code: CR817 from Royaloak, Bellari, Karnataka, 583101 on[protected]sunday).
But installation of the product is not yet done after 72 Hours also.

If I contact the store number - [protected] they are saying it will take two more days for the installation of the product.

According to Royaloak terms after the product is delivered installation...

I ordered a "Royaloak Tivoli Italian Queen Size Bed with Hydraulic and Headboard Storage" having order Number[protected] dated June-26-2022 from their website, whatever image was displayed does not matches with what has been delivered. I raised this over an email and they kept on lying over it, neither did they give a resolution nor they are replying over it.

Initially they said that the colour has been mentioned in the product...

The mattress is damaged and looks like the same is a used/second one. The form of the bed has come out to the side of the bed and the springs of the side of the bed are dislocated. The actual size of the bed is 10 inch but on the side of the bed it is 6 inch.

I reported this to the customer care of Royal Oak but they are closing the complaint stating that their service manager reported that the issue is resolved. Till date...

I had booked a 3+2 Seater Sofa from The Royal Oak showroom at Nagaram Hyderabad on 01 June and paid Rs 68400. The Sofas were delivered on 05 June and I had complained that the 3 seater supplied was damaged and not the one we had seen in the showroom. This piece had a large stain and the leather was shredded in the bottom, The company salesmen had thereafter visited my home to see the sofa on 8 June and promised to have it replaced. They also...

I have received wrong sofa On Tuesday 5th July 2022, so I immediately informed the store manager but still no replacement has been done and no one is taking any responsibility from royal oak to help the customer and to correct their mistake which has been done from royal oak side. Need someone to immediately take up this matter and do the needful....

Improperly attached door with damage and an unattached door left as is. Fitting status marked complete despite these issues....

I had raised the complaint multiple times to the customer care, send WhatsApp messages, NO RESPONSE. The quality of furniture is very poor and hard earned money is wasted...

Booked Garnet bed from Sarjapura store on 9th of June 2022 and while booking we have been promised that will get the delivery in a week time but its been 3 weeks now no delivery and no refund. customer care saying to talk with store manager and when i call to store no one picks the call. store manager saying to talk to customer care for refund. So far we have been treated as we have booked the bed from local shop. Pathetic company and pathetic...

I received a defective piece for my online purchase order #Sale Order: SO[protected], even one part(#25) is broken.
Please see the pictures attached, the same has been intimated to the installation engineer while he was installing.

I have been sending emails asking to fix/replace the defective item, however there is no response after 5 months. The last email response was as below and now they are not responding to...