RoyalOak Furniture Complaints & Reviews

This is regarding the 2 Recliners delivered on 03-May, Tuesday in Sarjapur road, Bangalore. We are very disappointed with the product & services provided.
1. Firstly even before the product was delivered & installed i got a message on my contact number informing the product was out for delivery, then delivered & installed. None of these happened until pretty late in the day, this can be confirmed by the time on receipt provided by...

The Royal Oak Furniture, Hoodi, Bangalore delivered 2 of my single seater recliners that were found to be old and damaged. one of the unit did not even have power unit. I immediately contacted the show room Manger Mr. Rajesh who sold me the units. He said he will replace. But it has been now going to be 1 month. So far, there is no replacement. Initially Rajesh was picking the call and said he will surely replace. But now he is not even picking...

Order[protected]

Problem 1 : I ordered metal planter with metal stand worth 999. But they shipped me wrong product worth 699. From April 30 I am writing emails but no resolution. Customer Care executive says we will replace it but then again when I call they put me on hold and eventually cut. Royal Oak offline service also was pathetic.. Lakhs we spent on furnitures and had issues with every furniture delivered. Still struggling...

Hi this reference to the centre table recieved after more then month..

During installation it’s found faulty & same time it’s highlighted to team but still no response.

Contact no -[protected]...

My Name is Anand A B, I have ordered a cot (BD[protected], CX BOOKED MOURYA WOODEN QUEEN BED WITHOUT STORAGE, )for Rs 40, 000 from RoyalOak furniture showroom at Velachery Chennai. They had promised to deliver the items within 5 days.

Since they could not deliver it on time, I have filed for a refund. They had agreed to a refund. I filed for a refund on 21st March 2022.

They said the process will take one month...

I order a single recliner soft from Royaloak website. I received a wrong product. Later, after 1.5 months oflong struggle return was picked up. But still now refund not initiated....

I hav purchased a sofa 4 months back the material below the sofa seat is of poor quality that it is automatically wholes are happening, no response from customer care as they never pick calls....

I had placed an order for 2 side tables on 2 Feb 2022 under the Order Number : ROY00138591 from the website https://royaloakindia.com/. The same got delivered to me on 15th Feb in evening.
After assembly, I found that the item is not matching the description as mentioned in your website and informed about it to the customer care on 16th Feb.
1. The size of the table mentioned in website is 15.5x15.5x15.5, but the one I received...

Bought 3+2 seater sofa in the end of January 2022.The product delivered was damaged and no polish and has rough edges and scratches. ALL THE CUSHIONS were torn out and they covered up it with cushion cover of cheap jute material.it seems to be used product. Raised a compliant on the same day of delivery but no response from the team.Its been 1 and half month but no resolution to my issue they charged huge amount 53k but sent us fake product....

Order Number: SO[protected]

Reporting in this forum as the below complaint lodged with the Royaloak Customer Care found useless.

Order placed in Kanakapura Road branch on 20-Mar-2022 was delivered on 21-Mar-2022

However, it took 3days for the technician to visit us after several follow ups on [protected] - First disappointment point is following for the technician to assemble the delivered product...

I visited the Bannerghatta road showroom on 20th Feb and bought this bed, the same product was delivered on 24th Feb.

the product delivered is defective as the plywood supplied is of a lesser width and the bed is not even, abnormal sound observed even after putting the mattress on the bed.

i am continuously following it up with Royaloak, but there is no response, after paying 40k, they supplied a defective product.br...

I had purachased a book shelf from Royal oak Attapur on 16/2/2022 for Rs 26000/= Order No SQ[protected].

It was delivered on 21 February and we found a big crack in one of the rear leg .We had raised a complaint with the store and the operation manger Mr Syed had raised a complaint to get it changed. A technician had come to repair the leg and he wanted to do patchwork by sticking itwith glue.We dont want to compromise,...

We have visited roaloak store kukatpally 24th Feb and saw a 2 recliners sets of 3seater for 21k and 2 seater for 16k in the clearance sale where they are damaged partially 3 seater having middle seat broken and 2 seater shoulder broken, assoxiate have told that they will repair qfter we buy the product.

we have told that will update you by thinking. We have visited all the royaloak stores i the city seing the clearance sales...

Scratched, cheap finishing, small damage product delivered

19.02.2022 -afternoon
On 19th February 2022, I have directly visited Royaloak furniture (6 km from home), Ambattur to buy a New office chair.
I have ordered a Alpha Office chair model - pl refer our Image (Order no:[protected].
They asked to pay full amount of Rs.8990. I have paid the same amount thru my ATM card.
Product webpage https://www.royaloakindia.com/product/royaloak-alpha-office-chairbr...

I have purchased the recliner on 04/01/2022 from Royal Oak Hyderabad(banjarahills branch) and got transported to Karnataka, yadgir-585201 because the particular recliner is not available in Karnataka state, Soo purchased at Hyderabad and brought to Karnataka.

Hardly 2 months completed and now the 3 seater recliner cushion density has gone down in the three seater recliner right side corner one(in the below image it is left side...