[Resolved] Pepperfry — Wrong product delivered and no response from pepperfry even after 5 days o[censored]ploading image and request. | |||||
Pepperfry is the worst e commerce site I have observed till date. I ordered a Samsung fully automatic washing machine with capacity 6.5 kg but they delivered with 6.2 kg capacity. Same day I got product delivered and I raised the complaint with product image. From that day 5 days have been passed and I have not received any call from them and when ever I call then they just tell me some internal department who is taking care of that. As a customer I am least concerned about who xyz is taking care internally, what I am concerned is about solution to my complaint which they are unable to provide. PLS DO NOT BUY ANY PRODUCT FROM THESE WEBSITES AS THEY FOOL CUSTOMERS. Was this information helpful? | |||||
Nov 27, 2015 Complaint marked as Resolved Pepperfry executive called me and gave me two options either to refund full amount and return the product or refund of extra amount charged for 6.5 kg capacity washing machine. Pepperfry customer support has been notified about the posted complaint. Verified Support Nov 24, 2015 Pepperfry Customer Care's response Hello Mr Gulati,
We sincerely apologize for the delay in revert.
We hope the conversation was helpful.Please refer your e-mail for further correspondence .
Regards
Team Pepperfry
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