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Projekt Perfumery India Complaints & Reviews

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Updated: Apr 18, 2024
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Projekt Perfumery India reviews & complaints page 17

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P
Personofinterest
from Mumbai, Maharashtra
Jun 9, 2017
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Address: Mumbai City, Maharashtra, 400026
Website: perfumery.co.in

I ordered a product one week ago, the website says "order received" and i received a confirmation email the same day.

However, i am yet to receive delivery information. I sent an email yesterday but there has been no response so far, nor has there been any response on the customer service number today.

The last time i ordered a product, the service was very efficient. I am now wondering whether the company is any financial trouble or has shut down considering there has been absolutely no response.
I ordered a perfume through online in the site perfumery.co.in on Aug 6, 2017.
No update on the product
Order No.[protected]
Assigned a fake shipment number. Couldn't track the product shipment
Shipment No. [protected]
Product not delivered. No update and No Refund
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    N
    Nazir890
    from Mumbai, Maharashtra
    Jun 6, 2017
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    Address: Gandhinagar, Gujarat, 382010
    Website: www.perfumery.co.in

    Order number:[protected]

    I have purchased a 30 ml dior sauvage decant from mohit (www.perfumery.co.in). paid rs.1999 for it. I have received it yesterday 5-6-2017, which is completely diluted such that only 5% of the juice is used rest is water. It doesn't smell at all have to puvmy nose on to the spot then it could be smelled.
    I have plenty of water here at my home. Didn't have to pay thousands to get it deliverd from gandhinagar.
    Very disappointing seller and would not recommend this website for purchase for anyone at all.

    These kind of malpractice should be stopped. Fraud networks like these should be shutdown.

    Guys beware of www.perfumery.co.in and projekt perfumery teams.
    +3 photos
    ########### BUYERS BEWARE!!! ###############

    This fake guy Mohit is cheating customers with his fake perfumes and website. People who are running this fake business should be put in JAIL for violating consumer safety, counterfeiting and smuggling. I'm making a police case and will soon serve them a legal notice.

    Projekt Perfumery is selling the original perfumes only from their store and making profit by selling to other perfume retailers.
    But ONLINE, they're selling one batch of perfumes in diluted form and the other batch mixed with god knows which dangerous artificial oils. This can lead to very bad health effects on skin and lungs!

    Last but not the least, they will always ship your order with some or the other item missing. Then their customer support will keep ignoring your calls and whatsapp msgs for months until you give up calling altogether!

    Mohit beta, you're lucky that Indians don't value their time and get straight into legal action due to anxiety of police involvement. Every dog has his day, but not for long. I will get you guys arrested soon. It's time we close your shady operations.

    ########### BUYERS BEWARE!!! ###############
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      N
      Nazir890
      from Mumbai, Maharashtra
      May 30, 2017
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      Address: 882010
      Website: www.perfumery.co.in

      I have ordered a Dior sauvage 30 ml decant on 29/05/2017 and made the payment which was successful and also received a mail of the payment receipt but the order was cancelled next day saying payment unsuccessful. Tried calling the support number a lot but no response either for the call or mail. Very poor service. Even though the website seems to be pretty decent couldn't expect any kind of response. My payment is in the air right now. Ended up with no money and no product. Such a headache.

      Not a trustworthy website for sure.
      I have attached pics of the payment receipt and call logs.
      +4 photos
      This is a fake website please avoid!!
      Projekt Perfumery India Customer Care's response, Jun 5, 2017
      Verified Support
      @Benji, i searched our database by your name you have never placed an order or Registered with Name "Benji"

      Please Correct your Fake Name First, Later on if you have faced an issue with us let us know Order iD. We shall rectify it,

      No Ecommerce site is Perfect, we are trying to reach perfection and get the World's Best Scents to Indian Audience.

      If you arent happy with us, No Worries - We are here to assist people who really deserve World's Best Scents.

      People even wait for a Month to get their Wishlist Fulfilled.

      We never promise on 24 Hours Delivery or any Expedited Delivery.

      All we Promise is Original and Hard to Find products!
      Hi Nazir

      your payment was dropped at the of placing order .

      Later it was Confirmed and same day we shipped your Order which is delivered by now.

      Please understand it was communication error between Bank and Gateway.

      The day we got confirmation, we Shipped it.

      Cheers!
      Order Shipped Via Bluedart [protected]

      And this have already reached your City.

      You are Ordering a Customized Decant, which is especially made for you Upon Order.

      You need to have Patience, For your Pin code even regular Products will take 7 Days Minimum.

      Its been 6 Days since Order is placed and is Already in your city.

      Please Understand, For Pincode 670101 - THALASSERY you cannot expect overnite delivery or even 3 days delivery.

      Thanks Again for your Patience.
      Received water mixed solution of Dior sauvage very diluted decant that couldn't smell the perfume if I take my nose ofghe spot I spray.
      Adulterated products are been sold by this sellers. Never buy anything from this website.
      I have plenty of water in here didn't have to order it on Your website for Rs.1999 for 30ml. Waste of money. Regret very much for shopping with www.perfumery.co.in.
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        B
        Bharatvagh
        from Surat, Gujarat
        Apr 6, 2017
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        Resolved

        Address: Gandhinagar, Gujarat
        Website: Perfumery.co.in

        I have ordered d & g the one 150 ml retail pack and ch men prive 30 ml of arround 7100, prepaid. But Mr Mohit changed the order by himself. He sent me 100 ml of the one, thats too a tester pack and 50 ml of ch men. I didnt accpeted it..he arranged pick up of return but NO REFUND IS GIVEN TILL DATE. Its arround 2 mnths till date.. I called him many times but he didnt picked up the call... I also msged him on whats app but either he dont reply or reply very let. He told me to call me back but he never did it... Mr mohit's mobile number is [protected]
        Aug 9, 2021
        Complaint marked as Resolved 
        Hi Bharat,

        We did change the Order, But change was Upgrating CH Prive 30ml Decant to 50ml Retail Pack

        And Addition of Dior Homme Intense 10ml Decant and Few more samples. Totally upto more then the amount you paid. Just to accomodate fast Delivery.

        However, You didnt the change . So we Reverted to Original Order.

        And after that, we have successfully delivered your next 2 Orders also.

        Please close this complaint, as this has been taken care of.

        Thanks
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          R
          rahuljain3690
          from Mumbai, Maharashtra
          Mar 26, 2017
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          Resolved

          Address: Mumbai City, Maharashtra, 400092
          Website: Perfumery.co.in

          Had ordered a perfume on perfumery.co.in made a payment of 3599 Rs For jean Paul perfume. On 1st march 2017 and have made multiple follow up on mail on call and on WhatsApp chat. But there s no response. Once he picked up a call and said will revert in 15 min but till date nothing, even asking for money back there is no response. Order no.[protected]
          +1 photos
          Jun 18, 2017
          Complaint marked as Resolved 
          Resolved compensated with a different perfume
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            C
            chrisrositta
            from Muvattupuzha, Kerala
            Feb 10, 2017
            Resolved
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            Resolved

            Address: Gandhinagar, Gujarat
            Website: www.perfumery.co.in

            I had ordered a perfume on[protected] from perfumery.co.in.
            order number:[protected]
            price:1499
            So far I havent recieved any confirmation mail nor tracking details nor any other details... I stated the same concern via mail to the email id ([protected]@perfumery.co.in) and also tried to call them in +[protected] [which doesnt exist] which was found in their website. There is no response from their side so far and i'm starting to get worried that this is a fraudulent site.
            +4 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Hello

            Your PINCODE was of a Remote Location in Kerela.

            Which wasnt serviced by any Reputed Carriers Except for INdia Post.

            Which took Longer then usual time we take.

            However this has been Closed and Product is Delivered.

            Thanks
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              S
              Syamnath Reghunath
              from Thiruvananthapuram, Kerala
              Jan 21, 2017
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              Address: Gandhinagar, Gujarat
              Website: perfumery.co.in

              I ordered two perfumes from http://perfumery.co.in on 16th of December 2016 - Order #[protected]. They shipped one of the perfume very promptly. But the second perfume was never shipped. I called and emailed them multiple times. Mohit assured immediate shipment or refund. But this never happened. This is real fraud work. Now they are not responding to calls or emails. Please stay away from this site.
              +1 photos
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                asgarali_maniar
                from Mumbai, Maharashtra
                Apr 30, 2016
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                Resolved

                Address: Ahmedabad, Gujarat, 396001
                Website: perfumery.co.in

                Order ID: #458
                Date Added: 13/04/2016
                I had ordered Golden Boy By Dueto Parfums Eau De Parfum
                Decant Size: 20ml ₹1, 099.00 for which i received only 10 ML
                i complained it to their owner Mr.Mohit on this Number [protected] he replied very politely that he will send another 10ML but till date that day never came,
                i had followed it repeatedly but in vein.
                May 17, 2016
                Complaint marked as Resolved 
                The owner has delivered the goods thanks
                Hello Sir

                This Issue has been Resolved and Missing Order has Been Delivered.

                Kindly Confirm the Same, Apologies for Miss Mistakes do happen Whats Important to fix it asap which is done.

                And this was your Fourth Order, WE would Appreciate if you can Share Positive Experience as well.

                Cheers!
                Projekt Perfumery India
                Yes thanks for delivering the stuff
                Thanks to consumer complaints.
                Thank you for your Feedback and Next Order Mr. Aliasgar. L
                I was always curious about niche perfumes as i have been using designer from long time.

                at the same time i didnt had budget (Even if i had money, i didnt wanted to spend that much on a perfume)

                then i found perfumery.co.in offering decants of niche perfumes at decent price.

                i have bought several 10ml and 30ml decants, and hats off to person who have thought about this cool idea.

                these decants are easy to carry and you can buy several decants instead of buying a 100ml perfume.

                saves money, gives you freedom to choose and these decants are very handy.

                they have good variety of designer perfumes and amazingly large catalog of niche perfumes.

                a year back i could not amazing such website in india, projekt perfumery had done it...its heaven for a fraghead.

                congrats and keep it up
                Order #[protected]
                Product - Cool Water by Davidoff for Women

                Placed an order on the 1st of February 2017 and money was promptly paid. Since then there has been no update on despatch and the phone number under contact is always switched off.

                FAKE company and cheats not to be trusted. I'd like my money back please!
                Hello Preyanka.

                As Per our Tele Discussion, The Product has been Delivered.

                There was Slight Issue but taken care.

                Thanks
                This is a fake website please avoid!!
                Fake website, fake products. The shop does not exist at the said address. Avoid at all costs.
                Order number:[protected]

                I have order a decant of Dior sauvage on perfumery.co.in and there were unnotified order cancellation issue which after mailing and texting was re confirmed and he, Mohit said the product will be delivered with 3-5 days but till now the product didn't arrive. I have mailed and texted on whatsapp about this issue, but there is no reply from the sellers side. Feel really disappointed about doing a business with perfumery.co.in
                My Order #[protected] Order Shipped, Order Date: September 28, 2017
                There has been no response from them over chat or email since I paid by credit card.
                They put a fake BlueDart tracking number on their website : [protected]
                Projekt Perfumery India do not deliver product, they only will take your money.
                I had purchased a 10ml decant of tobacco vanille by Tom Ford for ₹1999on 15/March/2018, this ### fraud owner has taken my money and tells me that has already shipped the merchandise, he doesn't even send me the tracking number.he's a bloody fraud does not answer my calls.PLEASE DON'T BUY ANYTHING FROM THIS WEBSITE FOR YOU WILL REGRET LATER!!!
                They cancelled my order citing non realization of payment. After I contacted the payment gateway they said that payment is authorized. In short I lost my money and got scammed. And yes they deleted my account also at perfumery.co.in. Avoid this website and Mohit khatri at all cost.
                On 5th may I have purchased a product from perfumery.co.in the customer service is pathetic when I asked for order cancellation they chat person misbehaved i have all the chats and screenshot I'm going to raise a compliant in consumer forum if anyone want the the screenshots mail me on [protected]@gmail.com
                It's a fake website once you enter your details while login a person will msg u on what's app on the next day from this number[protected]..

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