Personal — screen damage nokia 4.3

Address:

India, 411017

Re: screen damage
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Hoopz
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Nokia mobile care
Wed, jul 10, 7:06 pm (8 days ago)
Dear amit borse, thank you for taking the time to write to us at nokia mobile care. We understand the inconvenience of the situation you are facing.in order to

Amit borse
Wed, jul 10, 7:38 pm (8 days ago)
To [protected]@hmdglobal.com, nokia

Hi pravin,

Thanks for suggestion already i have sent the devise for repairing, due to unavailability of part they won’t proceed for repairing.

Already forwarded the mail to nokia support team. Need your intervention on this.

Regards,
Amit borse

Nokia mobile care
Wed, jul 10, 10:03 pm (8 days ago)
Hello amit borse, welcome back to nokia mobile care. Thank you for informing us. We hope the issue to be resolved soon. Also we kindly like to ask you to remove

Amit borse
Thu, jul 11, 1:10 am (7 days ago)
Hi team, this issue will not resolve some. Since last 2 weeks i am trying to get device back but i have received any proper confirmation on this. Request you to

Nokia mobile care
Thu, jul 11, 10:50 am (7 days ago)
Dear amit borse, greetings from nokia mobile care. We value the importance of your concern and regret the inconvenience caused to you.in response to your conc

Amit borse
Thu, jul 11, 11:58 am (7 days ago)
Hi vishal, thank you for your response. Waiting for positive response on this request. Regards, amit borse[protected]

Nokia mobile care
Thu, jul 11, 2:25 pm (7 days ago)
Dear amit borse, thank you for your feedback! In order to assist you better, we would like to refer you to our specialized india team who have the right underst

Amit borse
Thu, jul 11, 5:58 pm (7 days ago)
To support, nokia, nokia

Hi team,

We need to come on the one platform, since last 2 weeks i am suffering problem from support team "[protected]@servify. Tech". Already i have follow all the standard process which is required from them. But still the device is not yet repaired as device part is not yet available.

Every time i received a comments and update that due to part unavailability they are not able to proceed for repair the device.

Whenever we have a word on this they point us the nokia is not yet shipped the part. I really fed up of such kind of comments, when i connect with you, you again ask me to connect with local service support.

I was appreciate that nokia has been introduce a android device and and i was eagerly waiting for this and when i purchase such kind of service has been delivered from your side, this is new model which i was purchased and within a month if part is not available how can i trust post 1-2 yrs any thing goes wrong with device you people simple ask me to keep the device in trash due to part is not unavailable.

If i will not received any update we will post this mail over social media regarding this issue. I am really frustrated from such kind approach.

If you people are not able to resolve my issue, kindly replace the device or pay me back of my money.

Note :- do not remove any participant from the mail which i am added.

Regards,
Amit borse
[protected]

Nokia mobile care via hmdglobal.com
Wed, jul 17, 4:23 pm (20 hours ago)
To me

Dear amit borse,

Thank you for your feedback!

In order to assist you better, we would like to refer you to our specialized india team who have the right understanding about this market and will assist you best in resolving your case. Please reach out to them. They will provide you with the needed information. You can write them directly via e-mail at [protected]@hmdglobal.com or call them on the toll-free phone number:[protected].

If you will have more questions feel free to contact us again.

I wish you a lovely day!

Best regards,
James mitchell
Nokia mobile care

You can reach us via chat daily, english support is available 24/7. The live technical support channels easily accessible from the nokia support application on your nokia smartphone and from your pc, at: https://www.nokia.com/en_int/phones/support#contact-us.

[protected]@nokiaphones.com email is operated by hmd global, the exclusive licensee of the nokia brand for phones and tablets. Nokia is a registered trademark of nokia corporation, visit us online at www.nokia.com/mobile-support© 2019 hmd global all rights reserved.

On tue, 16 jul at 1:08 pm, claims support wrote:
There is a new comment in the ticket submitted by amit borse to servify support

Comment added by : amit borse

Comment content:
Hi team,

This is your failure and you are not capable to deliver a service to end user.

@global team, at least this time you have to intervene this case. If i would not received any update regarding my device i will escalate this to higher authority and next email thread will be added to below mentioned email id for escalation..

Rajeev. [protected]@nokia.com & ajey. [protected]@nokia.com

Regards,
Amit borse
+91-[protected]

On tue, jul 16, 2019 at 5:15 am anil yadav wrote:
Hi amit,

Greetings from servify!

Unfortunately, it is taking a while to get an update on your complaint, however, we are continuously following up with brand team, shall update you once we get an update on the same.

Please write to us incase you need any further assistance, we will be happy to help you.

Feel free to write us on [protected]@servify.in or you can also call our customer center number on[protected], we are at your service from 9 am to 9 pm, all days.

With regards,
Anil yadav
Customer happiness team!

On fri, 12 jul at 9:28 pm, anil yadav wrote:
Hi amit,

Greetings from servify!

Thank you for your patience.

Unfortunately, it is taking a while to get an update on your complaint, however, we are continuously following up with our relevant team, shall update you within the 24 working hours.

Please write to us in case you need any further assistance, we will be happy to help you.

Feel free to write us on [protected]@servify.in or you can also call our customer center number on[protected], we are at your service from 9 am to 9 pm, all days.


With regards,
Anil yadav
Customer happiness team!

1599816:566912

Amit borse
12:43 pm (14 minutes ago)
Hi james, i have already mark a mail to [protected]@hmdglobal.com, they are ask me to get in touch with me [protected]@servify.in team.in trail mail support "servify" t

Mail delivery subsystem
12:44 pm (14 minutes ago)
Message not delivered your message couldn't be delivered to ajey. [protected]@nokia.com because the remote server is misconfigured. See technical details below for mor

Mail delivery subsystem
12:44 pm (14 minutes ago)
Message not delivered your message couldn't be delivered to rajeev. [protected]@nokia.com because the remote server is misconfigured. See technical details below for m

Amit borse
12:55 pm (2 minutes ago)
To nokia, nokia, anil

Hi team,

I need higher escalation matrix as @rajeev. Suria & @ ajey. Mehta, mail has been bounce back due to email id not present.

Regards,
Amit borse
[protected]