Pexiv — they are not receiving my calls and not replying my emails

Address:	Bldg No.5/213, gtb Nagar, Near Guru Nanak College, Mumbai City, Maharashtra, 400037
Website:	ffwork.in

Today is my 9th day of work i've completed my work by at submission i got a pdf which is password protected!! They are not receiving my calls and i have done work by putting efforts and all shld i wait for their reply or else file a complain to police? I want my hardwork money 😭 else i'll do police complain on that company and that call numbers what should i do next?